Vice President, Customer Success

Overview Employer Industry: Technology Solutions in Supply Chain Management Why consider this job opportunity: Salary up to $289,000 Eligible for bonus pay Fully remote work environment Flexible paid time off available from the date of hire Comprehensive benefits package, including health, dental, vision, and 401(k) with company match Opportunities for career advancement and promoting from within What to Expect (Job Responsibilities) Drive Net Revenue Retention (NRR) through renewals, price uplift, and churn reduction Own the end-to-end customer onboarding experience, ensuring alignment with customer outcomes Lead and scale global customer support operations, meeting service level agreements and performance targets Develop and implement customer training strategies to enhance product adoption and renewal success Collaborate cross-functionally with Sales, Product, and Engineering to influence customer outcomes and support processes What is Required (Qualifications) 8-12+ years of experience in Customer Success within a global B2B SaaS company Proven leadership experience managing Customer Success, onboarding, and enablement teams Strong track record of driving NRR, renewals, and expansion Excellent analytical skills with the ability to turn data into actionable insights Bachelor's degree required; Master's degree is a plus How to Stand Out (Preferred Qualifications) Familiarity with Customer Success platforms (e.g., Gainsight, Totango), CRM, and LMS tools Background in working closely with Product and Sales leadership Experience with both enterprise and mid-market customer models #TechnologySolutions #CustomerSuccess #RemoteWork #CareerGrowth #CompetitiveBenefits We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr