Automotive Service Coordinator

Job Description

Job Description

Description:

JOIN OUR Schumacher Family

Schumacher Auto Group of the Palm Beaches opened its doors in 1971 starting with Schumacher Buick. It has achieved its growth by building a strong commitment to its customers and the community. We have an obligation to deliver the very best experience to our customers. With a strong focus on customer service, we have grown to be one of the top brands in South Florida. Schumacher carries a wide variety of vehicles, including Lincoln, Volkswagen, Infiniti, Volvo, Subaru, Chrysler, Dodge, Jeep, and Ram to name a few. Through this growth, we’ve never lost track of what made us successful for over 50 years: a strong focus on putting our customers and community first in everything we do.

We are looking for dedicated, motivated, and top talent. Our philosophy is to always promote from within and advance and reward hard-working individuals. We offer the best compensation in the industry here in South Florida, and excellent benefit packages for our employees.

Why Choose Us? Here's just a few to mention…….

• Brand Icon Company in business for over “52 years."
• Comprehensive Health Benefits Program to include - Low rates for high and low deductible medical plans with United Health Care a nationwide carrier; Met Life Dental Insurance; Met Life Vision Insurance
• Free Basic Life Insurance
• Supplemental Insurance (STD/LTD, Life Insurance, Legal Consultative Services, Health Savings Account)
• Employee Assistance Program (Consulting Services, Work/Life Balance Support)
• 401K Savings and Retirement plan with company match
• Paid Time Off to include vacation time, sick time, major holidays, bereavement leave
• Family Fund, a company contribution to support employees with medical hardships
• Degrees at Work Program; earn your Associates, Bachelor’s or Master’s degree along with books for fee at our Delray location. Program includes Employee and Family plans.
• Discounts to our employees on vehicles, service, and parts
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.

If you are looking to make a difference and want to join a family company that appreciates and cares for its employees by rewarding hard work and commitment, Schumacher is the place.

Position Description:

The Service Coordinator ensures the efficient and smooth operation of our vehicle service processes. This role is pivotal in delivering exceptional customer experiences by managing service appointments, coordinating service technicians, and maintaining open communication with customers to keep them informed about the status of their vehicles. Attention to detail and organizational skills will contribute significantly to the success of our service department.

ESSENTIAL JOB RESPONSIBILITIES

• Handle incoming calls or walk-ins to the Service Drive: answering client questions, making appointments, taking messages for Service Advisor, coordinating with Client Care Center Schedulers
• Handle outbound calls: reminding clients of upcoming appointments, relaying Service Advisor messages
• Coordinate all service appointments based on vehicle brand guidelines
• Coordinates all detail, dent repairs, water leaks, and glass repairs with vendors
• Provide recommendations for recalls and pick-up/delivery to customers
• Greeting clients when entering the service area with a friendly, professional attitude, answering any questions, directing them to the appropriate Service Advisor or location
• based on the weather and customer’s schedule
• Assist Service Advisors on follow up calls to clients on status of their vehicles: notifying when vehicle is / will be ready for pick up
• Print leads weekly for Sales Managers
• Sets first service appointment for sales department after the initial sales of a vehicle
• Become active participant in skills and knowledge enhancement with a growth mindset: by attending Schumacher University, brand webinars and trainings, staying abreast of current state of automotive industry standards and strategies
• Walking short distances repeatedly throughout the day to assist clients, Service Advisors, and visitors.
• Other duties as assigned by management.

WHO ARE WE LOOKING FOR?

• Exceptional customer service skills and experience, friendly and empathetic
• Strong verbal and written communication skills
• Ability to multi-task, prioritize tasks, and maintain accurate records
• Adept at finding solutions quickly
• Computer proficiency; familiarity with dealership software systems, and scheduling tools

All applicants must pass pre-employment testing to qualify for employment. Pre-Employment testing includes a successful background check and drug testing.

Schedule:

• 8-hour shift
• Day Shift

Education/Requirements:

• High school or equivalent

Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.