Front Desk Receptionist (Patient Care Coordinator)

Patient Care Coordinator – Front Desk ReceptionistBedford Commons OBGYNAbout UsAt Bedford Commons OBGYN, our commitment to providing uncommon care begins at the front desk. Our front office team plays a vital role in creating a welcoming, supportive, and seamless experience for every patient who walks through our doors. We are seeking a compassionate, enthusiastic, and patient-focused individual to join our team in a full-time Patient Access Representative role.Position SummaryThe Patient Access Representative is responsible for performing key front office and clinical administrative tasks while maintaining a professional, friendly, and service-oriented approach. This role requires strong communication skills, attention to detail, and the ability to manage multiple systems in a fast-paced healthcare environment. The ideal candidate is compassionate, organized, and committed to delivering excellent patient care and customer service.Key ResponsibilitiesGreet and check-in patients in a warm, professional, and approachable mannerCommunicate procedures and registration requirements to patients upon arrivalSchedule appointments in person and over the phone using an electronic scheduling systemManage high-volume patient call queues in a timely and professional mannerCollect co-payments and ensure accurate transaction processingVerify, update, and maintain patient demographic and insurance informationSafeguard confidential patient information in compliance with HIPAA regulationsNavigate multiple computer systems and software platforms efficientlyCollaborate with clinical and administrative teams to ensure smooth patient flowSupport a team-based approach to ensure the best patient experienceMaintain regular attendance in accordance with practice policyPerform additional duties as assigned by managementQualifications & ExperienceHigh school diploma or equivalent requiredPrevious customer service experience strongly preferredExperience in a medical office or healthcare setting preferred but not requiredStrong communication and interpersonal skillsAbility to multitask and work in a fast-paced environmentProficiency with computers and willingness to learn new systemsWork ScheduleMonday through Friday, 7:00 AM – 4:00 PM or 7:30 AM-4:30 PMStart and end times may vary slightly based on location and schedule needsMust be available to rotate between office locationsLocationsBedford Commons OBGYN operates across multiple sites including Bedford, Derry, Londonderry, and Windham of New Hampshire. The selected candidate will be expected to rotate across all office locations as needed.Why Join UsJoin a specialized women's healthcare clinic committed to providing exceptional, patient-centered careBenefits eligible from day one of employmentSupportive and collaborative team environment focused on delivering uncommon careStrong commitment to work-life balance with no evenings or weekend schedulesConsistent weekday schedule that supports predictability and stabilityOne-hour lunch break to allow time to recharge during the workdayOpportunity to work in a patient-centered environment where your role truly makes an impactFast-paced, team-oriented culture focused on delivering uncommon care