Sales Support Representative

Job Description

Job Description

WHERE YOUR CAREER TAKES FLIGHT

Ready to take the next step in your career? Join a team where people are valued, growth is encouraged, and your contributions make a difference. Together, we’re committed to quality, excellence, and making an impact. Your next opportunity starts here.

POSITION SUMMARY

The Sales Representative supports company revenue and customer retention objectives by providing responsive, accurate, and solution-driven service to customers. This role functions as a customer relationship owner, managing assigned accounts and identifying sales opportunities, while developing pricing proposals within established company guidelines and exercising independent judgment in structuring solutions that meet customer needs and support company profitability and operational objectives.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES

• Respond promptly and professionally to customer inquiries via phone and email.
• Manage assigned customer accounts and serve as the primary relationship owner for sales inquiries and business development opportunities.
• Manage the full lifecycle of customer orders, including processing, returns, exchanges, and quotations, ensuring accuracy and timeliness.
• Develop pricing quotations and negotiate terms within established guidelines to secure customer orders.
• Exercise discretion in pricing adjustments within approved guidelines to support deal closure and customer retention.
• Exercise independent judgment in prioritizing sales opportunities and structuring solutions.
• Maintain detailed and accurate customer records in the CRM system.
• Collaborate with Sales, Purchasing, Repairs, Shipping, and Accounting to develop and implement solutions that meet customer needs and support
• business objectives.
• Evaluate customer requirements and determine appropriate solutions to meet operational and revenue objectives.
• Provide order status, shipping updates, and documentation to customers, ensuring clear communication and proactive resolution of potential issues.
• Escalate complex or high-risk issues to the Manager, Customer Support when appropriate.
• Monitor open orders and proactively address fulfillment issues to support on time delivery and customer satisfaction.
• Identify recurring service issues and recommend process improvements.
• Support customer satisfaction initiatives, including surveys and feedback tracking.
• Ensure compliance with company policies, quality standards, and export requirements (if applicable).
• Accountable for supporting revenue growth and customer retention within assigned accounts.

MINIMUM QUALIFICATIONS

Education, Certifications and/or licenses:

• High school diploma or equivalent required.
• Two (2) or more years of experience in sales support, customer service, or inside sales; aviation/aerospace industry experience preferred.
• Experience managing customer accounts and supporting revenue growth.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Skills/Software:

• Experience with ERP and/or CRM systems (e.g., Salesforce, Avsight).
• Familiarity with logistics and order management processes.
• Strong data entry accuracy and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and Teams) preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that are needed by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this position, the employee is regularly expected to sit, talk, and hear. The employee frequently uses hands and fingers to operate a computer keyboard and other office equipment. The employee will occasionally stand, walk, or lift and/or move up to 10 pounds. Specific vision abilities involved in this position include close vision and the ability to adjust focus. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions, unless such accommodations would impose an undue hardship on the Employer.

WORKING CONDITIONS AND ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position operates primarily in a professional office environment and routinely uses standard office equipment such as computers, phones, and copiers. Occasional travel may be required for meetings, trainings, or company events.