Customer Service Specialist / $16 - $20 per hour BOE

Job Description

Job Description

Position Overview

We are looking for a friendly, dependable, and detail-oriented individual to provide outstanding support to customers and help ensure a positive experience at every interaction in a medical environment. In this role, you will handle questions, resolve concerns, and communicate clearly with customers and internal teams. This position offers a pay range of $16 to $20 per hour, based on experience. Bilingual is a plus. 

Key Responsibilities

• Greet patients and visitors warmly, ensuring a positive first impression of the practice.

• Manage patient check-in and check-out processes, including scheduling appointments

and confirming patient information.

• Maintain accurate medical records and ensure compliance with privacy regulations.

• Utilize electronic health record systems such as Athena for efficient data management.

• Address patient inquiries regarding services, procedures, and office policies.

• Verify insurance eligibility

• Take copays from patients

• Schedule patient appointments

• Answer multi-line phone

• Create patient charts 

Education

• High school diploma or GED required.

Experience/Skills

• A minimum of 1-3 years experience in a medical office setting is required.

• Previous customer service experience required.

• Professionalism, confidentiality, and organization

• Typing

• Verbal Communication

• Microsoft Office skills

• Preferred: EMR experience preferred. Bi-lingual in Spanish is a benefit to the patient

population. 

Equal Opportunity Commitment

We are committed to creating an inclusive and welcoming workplace where all qualified individuals have the opportunity to succeed. Employment decisions are made based on skills, qualifications, and business needs.