Home Delivery Manager

Summary:

The Lowell Sun is seeking a dedicated individual to join our team as the Home Delivery Manager. In this role, you will be responsible for leading and managing delivery route efficiencies, ensuring performance standards are met, and driving operational excellence. You will oversee the management of contracts with independent delivery carriers and work to achieve sales and revenue growth while creating a best-in-class customer experience.

What you will do:

• Execute and maintain new and existing contracts for an independently contracted carrier force (averaging 5 to 10 monthly)
• Monitor and ensure that contracted delivery drivers meet established performance and service standards
• Control operational expenses by managing and negotiating independent contractor rates
• Maintain and/or improve the efficiency of home delivery distribution routes and control expenses by closely monitoring carrier compensation, quality of delivery, route structure, and other miscellaneous factors
• Manage customer retention by evaluating service quality and resolving subscriber issues
• Enter system corrections for carrier and customer information
• Project a positive image in the presentation of customer service
• Expand circulation by getting more subs on routes using promotions
• Deliver down routes, as needed

What will you bring:

• Excellent verbal and written communication skills
• Ability to read and analyze spreadsheets, maps, contracts, and other key sources of information
• Outstanding accountability for problem-solving
• Capacity to work independently - with little supervision - but in a team environment
• Attention to detail and accuracy
• Sales/customer service experience and dedication to achieve circulation goals
• Must be willing to work flexible hours, which will include early mornings and some weekends

Benefits and Compensation:

The salary is $43,000 + cell stipend. Pay is based on several factors including but not limited to geographic location, education, work experience, time in role, certifications, etc. In addition to your salary, the Company offers eligible employees a variety of benefits including medical, dental, life and disability insurance, 401k, as well as paid time off and select paid holidays (all benefits are based on eligibility). Please click the following link for more detailed information:

Who we are:

The Sun, also known as The Lowell Sun, a subsidiary of MediaNews Group, is a daily newspaper serving the Greater Lowell area and beyond. With comprehensive coverage of local news, sports, and events, The Sun keeps residents informed and connected to their communities. While maintaining a strong commitment to print journalism, The Sun reaches a daily audience of 40,000+, making it a trusted source of news and information for generations of readers in the region.

"4x Built In Best Places to Work Winner - 2023-2026"

EEO Statement:

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

How To Apply:

• Please submit an online application along with your resume for this position here

Closing Date:

• Continuous recruitment until the position is filled

Conditions of Employment:

• A full pre-employment background check and MVR will be conducted as part of the selection process. Must be willing to submit and pass the necessary required checks
• Must possess and maintain a valid driver's license and have reliable transportation
• Must be available for shift work. May be required to work various hours for coverage outside of normal business hours

#LI-TG1 #LI-ONSITE