Cashier/Greeter - Buffalo Wild Wings - Roanoke, VA - Tanglewood

Job Description

Job Description

Team Member - Cashier / Greeter

Make up to $20 Plus an Hour with Tips!!!

The primary purpose of this position is to positively represent the Buffalo Wild Wings Brand as a first point of contact for Guests. This role is responsible for managing all takeout orders and accurately entering orders into the Point of Sale System and collecting payments.

Cashier/Greeter: Make a great first impression with each Guest. Greet hungry sports fans like they are part of our team. You need to be energetic, friendly, and genuinely interested about what brings Guest through our doors. This position is all about multi-tasking. One minute you’ll find the right spot for a Little League team celebrating their latest win, the next minute you’re managing takeout orders and helping Guest pay for their orders. You will be “on deck” to help as needed throughout the Guest time with us before they leave you need to invite them back to be part of our team again.                            

JOB FUNCTIONS / RESPONSIBILITIES:

• Provide friendly welcome to incoming Guests while ensuring timely seating
• Participation required for Company’s Mystery Shop, GEM and BARS program. Follow company standard for BARS program “Must ID anyone who looks under 40 years of age” Check Guests identification to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Follow proper phone etiquette and answer the phones according to Buffalo Wild Wings specifications
• Bus tables, deliver food to guests, follow FIFO guidelines, and complete other daily tasks
• Respond to customer complaints/concerns and know when to get a manager involved
• Make genuine connections/engage our guests so they have a personalized experience
• Take payments/handle cash drawer and process credit card transactions
• Apply menu knowledge to make genuine suggestions and upsell
• Correctly enter takeout orders into Point of Sale system
• Bag and manage takeout orders, check for accuracy
• Always maintain clean and orderly cashier area and practice proper safety and sanitation
• Thank guests as they leave and solicit feedback about the quality of service they experienced, express your hope that they will return to BWWs in the future
• Prep and portioning
• Help with expo window
• Run food
• Other duties as assigned by management

Additional reasons why you will enjoy working for BWW:

• Potential health insurance (based on program requirements)
• 401(k)
• Career with advancement opportunities
• Flexible schedules

Buffalo Wild Wings is an equal opportunity employer and does not discriminate on the basis of race, religion, color, nation origin, gender, gender identity, Sexual orientation, protected veteran status, disability, age or other legal protected status.