Shift Lead - 14er Boulder Retail

Position Summary
The Shift Lead supports the store management team by providing daily floor leadership, operational oversight, employee coaching, and sales support. This position serves as a liaison between budtenders and management and helps ensure that store operations are efficient, compliant, organized, and aligned with 14er’s service standards, company culture, and business objectives.
The Shift Lead is responsible for guiding and developing retail staff, assisting with the training of new hires, maintaining expert cannabis and product knowledge, and supporting the implementation of store promotions, policies, procedures, and operational changes. During supervisory shifts, the Shift Lead is accountable for sales-floor operations, employee performance, customer service, cash handling, inventory accuracy, and regulatory compliance.

Key Responsibilities

Floor Leadership and Daily Operations

• Coordinate daily workflow, assign duties, and ensure all opening, closing, and shift responsibilities are completed.
• Perform opening and closing duties in accordance with company policies, standard operating procedures, and management expectations.
• Serve as an intermediary between budtenders and management by answering questions, escalating concerns, and ensuring consistent communication.
• Perform additional cleaning, operational, and store-support duties as assigned.

Cannabis, Product, and Compliance Knowledge

• Maintain in-depth knowledge of cannabis types, common strains, consumption methods, terpenes, infusion methods, product formats, and general effects.
• Maintain comprehensive knowledge of current, new, emerging, and potential products carried by the company.
• Educate employees and customers on cannabis products, responsible consumption methods, general effects, and relevant industry resources.
• Ensure all transactions, product handling, and sales-floor practices comply with applicable state and local regulations.

Cash, Point-of-Sale, and METRC Management

• Oversee point-of-sale operations, including till drawers, transaction accuracy, cash handling, and safe drops.
• Complete daily deposits and Metrc uploads accurately and within required timeframes.
• Verify that transactions are entered correctly to maintain cash and inventory accuracy.
• Identify, investigate, and promptly report cash, transaction, POS, or METRC discrepancies.

Sales Floor, Displays, and Store Organization

• Ensure products are stocked, organized, labeled, and displayed according to company and compliance standards.
• Monitor point-of-purchase materials and promotional displays to ensure they are accurate, current, and professionally presented.
• Assist with implementing new promotions, merchandising updates, product launches, and sales-floor procedures.
• Ensure all sales stations are stocked, clean, functional, and prepared for customer service.

Customer Service and Budtending

• Perform and complete cannabis sales in accordance with state regulations, local requirements, and company policies.
• Enter and ring products accurately to maintain the highest possible level of inventory accuracy.
• Provide exceptional, professional, and knowledgeable customer service consistent with 14er’s culture and expectations.
• Provide customers with product education and direct customers and employees to appropriate industry resources when needed.