Human Resources Manager (Bilingual English/Spanish)

Job Description

Job Description

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000.

We are seeking an experienced and results-driven Bilingual Human Resources Manager to serve as the primary HR leader for a multi-site client group. This role partners closely with Operations Leadership to manage the full employee lifecycle, ensure compliance with U.S. federal and state employment laws, and deliver consistent, high-quality HR services across multiple locations.

This position is ideal for a hands-on HR professional with strong working knowledge of U.S. employment law, experience supporting hourly and exempt populations, and the ability to balance strategic HR initiatives with day-to-day employee relations and operational support.

Leadership & Performance Management

• Fosters a positive employee relations environment through fair and consistent application of policies, proactive communication, and effective issue resolution.
• Leads employee relations activities including investigations, coaching, counseling, and corrective action, ensuring compliance with company policy and State and Federal employment regulations.
• Supports and implements HR programs aligned with overall business and operational strategies.
• Analyzes HR metrics such as turnover, retention, time-to-fill, and recruiting spend; prepares reports and partners with leaders to drive improvement initiatives.
• Builds strong relationships with site leadership to support policy administration, performance management, and effective internal communication.
• Partners with managers to identify performance gaps, develop corrective action plans, and support employee development.
• Ensures business unit needs are met through collaboration with Operations and HR Shared Services.
• Provides leadership and guidance in employee relations, performance reviews, compensation planning, coaching, recruitment, succession planning, and policy interpretation.
• Adapts quickly to organizational change while promoting a culture aligned with company values and continuous improvement.

Employee Relations & Employment Law 

Serves as the on-site expert for U.S. federal and state employment law compliance, including but not limited to:

• ADA / ADEA
• EEO
• FLSA
• FMLA
• HIPAA
• Wage & Hour
• Monitors legislative changes and ensures HR policies and practices remain compliant across all supported states.
• Ensures consistent, fair, and legally defensible application of workplace policies and practices.
• Leads investigations into employee concerns and partners with leadership to implement appropriate corrective and preventive actions.

Health & Safety

• Administers Workers’ Compensation programs including claims management, modified duty, and return-to-work coordination.
• Partners with Operations to support OSHA compliance and workplace safety programs.
• Leads accident investigations and coordinates with internal and external stakeholders.
• Implements corrective actions to reduce incidents and future risk exposure.

Engagement & Recognition

• Partners with site leadership to develop engagement action plans and foster a positive workplace environment.
• Promotes a high-involvement culture where employees are encouraged to provide input and participate in decision-making.
• Ensures company values and expected behaviors are consistently demonstrated at all levels.
• Drives morale and retention through effective employee relations practices and recognition programs.
• Conducts exit interviews, analyzes trends, and develops retention-focused action plans.
• Supports compensation processes and facilitates open, transparent communication.
• Oversees employee data changes, onboarding/offboarding.

Training & Development

• Coordinates and tracks required annual training programs, including harassment prevention, safety, orientation, and leadership development.
• Identifies development needs and partners with Learning & Development to implement site-specific training solutions.
• Supports operational improvements through workforce capability building.
• Provides coaching to supervisors and team members to support leadership growth and team effectiveness.

Recruitment

• Manages end-to-end recruitment activities within established budgets to ensure appropriate staffing levels.
• Partners with hiring managers on selection decisions, compensation considerations, and workforce planning.
• Develops and executes cost-effective recruiting strategies and workforce pipelines.
• Manages contingent workforce programs and vendor relationships.
• Conducts pre-employment screenings and supports benefits communication.
• Represents the company at job fairs and community hiring events.

Experience & Qualifications

• Strong consulting, problem-solving, and decision-making skills with the ability to operate at all organizational levels.
• Proven ability to analyze data, identify trends, and implement effective solutions.
• Solid project management and organizational skills; experience with continuous improvement methodologies (DMAIC, 5 Whys, etc.) preferred.
• Excellent verbal and written communication skills.
• Strong customer service orientation with a high level of professionalism.
• In-depth knowledge of U.S. employment and benefits laws including ADA/ADEA, EEO, FLSA, FMLA, HIPAA, Wage & Hour, and immigration regulations.
• Proficient with Microsoft Office and HRIS systems; ADP Workforce Now and UKG Pro experience preferred .
• Demonstrated ability to handle sensitive information with discretion and confidentiality.

Competencies

• Culture & Inclusion Leadership
• Collaboration & Relationship Building
• Problem Solving & Decision Making
• Clear and Effective Communication
• Continuous Improvement Mindset
• Business & Financial Acumen
• Customer-Centric Focus
• Strong Attention to Detail

Education

• Bachelor’s degree in Human Resources, Business, or a related field preferred
• Minimum 5–7+ years of HR Manager experience in a distribution, logistics, or manufacturing environment.
• PHR or SPHR certification preferred

Working Conditions

• Ability to work flexible hours, including evenings or weekends as needed to support business operations.
• Ability to travel independently to support multi-site locations.
• Primarily office-based role.