Cyber Claims Strategy & Technical Lead (Hybrid)

Primary Details Time Type: Full time Worker Type: Employee Senior Claim Technical Specialist - Cyber Location: USA – Multi Office Locations Work Arrangement: Hybrid The salary range for this role is: $126,000-$236,500K The Opportunity The purpose of this role is to oversee the examination, evaluation, and processing of complex Claims estimates and paid Claims values, ensuring adherence to policy terms and conditions in alignment with the QBE Claims Philosophy. The role also entails supporting the claims function in specific insurance classes to drive operational efficiency, efficient claims settlement, and fair resolution of claims disputes in line with company guidelines and philosophy. Responsibilities Support the implementation and communication of the Claims strategy to enable the delivery of overall business targets. Contribute to the development of appropriate strategies, processes, and procedures for the Claims operation to support the delivery of business targets. Assist in the forecast of Claims activity through analysis of business levels and knowledge of the Claims environment to support decision‑making. Develop and implement processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations. Maintain efficient handling of own caseload to ensure the prompt, timely, and effective handling of Claims. Resolve customer service issues to ensure prompt and timely resolution. Develop and maintain good client relationships with the insured, agents, service providers, and the general public. Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels. Work Experience Necessary Work Experience Moderate relevant experience. Preferred Work Experience Experience in handling specific claims matters. Advanced experience in diverse industry segments with various claims and risks. Qualifications Necessary Qualifications Tertiary Degree or equivalent combination of education and work experience. Relevant insurance qualifications. Preferred Qualifications Postgraduate degree. Compensation Package The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full‑time and part‑time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. Benefits Hybrid Working – a mix of working from home and in the office 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender‑equal basis Competitive 401(k) program with company match up to 8% Well‑being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice Tuition Reimbursement for professional certifications, and continuing education Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community To learn more, please visit the Benefits page on our website. Skills Adaptability Claims Settlement Commercial Acumen Conflict Resolution Critical Thinking Customer Value Management Insurance Claims Processing Intentional collaboration Managing performance Mentorship Personal InitiativeProject Delivery Regulatory Compliance Risk Management Team Development Equal Employment Opportunity QBE provides equal employment opportunities to applicants and employees without regard to race, color, gender, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth or related medical conditions, protected veteran status, disability or any other legally protected status. Commitment to Diversity QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information. #J-18808-Ljbffr