Customer Service Associate

Job Description

Job Description

Round One Entertainment is looking to hire Customer Service Associates for our Amusement, Bowling, Food & Beverage, and Cleaning departments. The location for our facility is in Hicksville, NY, at the Broadway Commons.

Currently, we're looking to hire for all departments, including:

• Bowling and Events.
• Amusement.
• Food and Beverage.
• Mechanics.
• Cleaning Team.

All staff must have a high school diploma or GED to apply.
Any staff that handles alcohol must be at least 21 years or older.
Our business hours are between 10 am - 2 am daily.

Essential Duties:

• Assist guests at counter and game/bowling floor.
• Conducts alcohol and age restriction control in accordance with company policies.
• Conducts lost and found the procedure in accordance with company policies.
• Seeks constant improvement or more efficient and less expensive ways and means in department work processes.
• Complies and maintains the confidentiality of all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Qualifications:

• High School diploma.
• (Preferred) One to two years experience in hospitality, restaurant, or retail environment.

Work Environment:
While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.
• The employee is required to stand and walk for extended periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms.
• Lifting and/or moving up to 100lbs with assistance is required.

Benefits:

• 1 hour of time play (non-prize) arcade games per week.
• 90 minutes of bowling per week (shoes included).
• 1 hour of karaoke/billiards per week.
• 50% discount on food items per working shift.
• 1 free beverage per working shift.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.

Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One Entertainment Inc.) for more information!