Citizens Teller

Job Title: Citizens TellerStarting Salary: $21 / hour and upJob DescriptionAs a Citizens Teller, you make a real difference for our customers and the branch team.What you'll do:You'll greet our customers in our lobbies. You're comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You'll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.What you'll get:Meaningful work & relationships – Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.Commitment to community – Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.Required Qualifications:High School degree or GEDMinimum of 6 months experience processing transactions (cash and/or digital payments)Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customersStrong listening and communication skillsAbility to effectively ask questions and identify needs to enhance and develop a long-term customer relationshipAbility to problem solve and provide solutions to customer issuesCustomer-centric to deliver exceptional serviceComfortable with using digital technology to support the delivery of business goalsAbility to work branch hours, which can include weekends and eveningsQualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.Preferred Skills/Experience:1 year of experience processing transactions (cash and/or digital payments)Motivates others, like teammates, business partners, and specialists, through collaborationProcess-oriented, energetic, detail-oriented and ability to multitask effectivelyHours & Work Schedule:Hours per Week: 40Work Schedule: Varies with branch needs and may include weekends and eveningsPay TransparencyThe salary range for this position is $25.48 - $31.25 per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit SkillsAdvisingBusiness SavvyCash ManagementCash ProcessingCommunicating EffectivelyCustomer ServiceCustomer Support TrendsDetail AttentiveDiversity, Equity, Inclusion, and Belonging (DEIB)Know Your Customer (KYC) PolicyMotivating OthersOperational ExcellencePersonal InitiativeProblem-SolvingProcess-OrientedRegulatory ComplianceService ExcellenceSocially SavvyTransaction BankingAbout UsEqual Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Equal Employment and Opportunity EmployerJob Applicant Data Privacy PolicyBackground CheckAny offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.Job InfoJob Identification 49634Job Category Servicing & OperationsPosting Date 10/01/2026, 01:53 PMApply Before 12/05/2026, 05:00 AMDegree Level High School Graduate/GEDJob Schedule Full timeJob Shift 1stLocations 293 East Central Street, Franklin, MA, 02038, USWorking Hours 40Career Site Category Bank Branch