Assistant Front Office Manager

Company Description Hotel Bennett is a luxury hotel overlooking Charleston’s historic Marion Square, featuring 179 elegantly appointed guestrooms and suites. Guests enjoy a signature restaurant with park views, a stylish bar and lounge, a rooftop pool with cabanas and bar, and a full-service luxury day spa. The hotel offers 12,000 square feet of premier event space, including a Grand Ballroom, boardrooms, and rooftop venues with sweeping city views for corporate events and destination weddings. Located in Charleston, consistently ranked a top U.S. destination by leading travel publications, Hotel Bennett is dedicated to delivering refined, gracious service and memorable guest experiences. Role Description The Assistant Front Office Manager is a full-time, on-site role based at Hotel Bennett in Charleston, SC. This position supports day-to-day front office operations, including supervising front desk team members, managing guest check-in and check-out processes, and ensuring accurate reservation and billing procedures. The role focuses on maintaining high standards of guest satisfaction by promptly addressing inquiries, resolving concerns, and coordinating with housekeeping, concierge, and other departments to meet guest needs. The Assistant Front Office Manager assists with scheduling, training, and coaching front office staff, monitoring service quality, and upholding hotel policies and brand standards. This role also contributes to operational reporting, supports implementation of front office initiatives, and helps create a welcoming, efficient, and professional lobby environment. Qualifications Strong front office and customer service skills, with a focus on delivering excellent customer satisfaction. Experience in office administration, including managing daily operations, documentation, and basic reporting. Effective communication skills, including clear verbal and written communication with guests and team members. Previous hospitality or hotel front desk supervisory experience preferred; luxury hotel experience is an advantage. Proven ability to lead and motivate teams, handle guest issues professionally, and make sound decisions under pressure. Comfort with property management systems and standard office software; ability to learn new systems quickly. High level of professionalism, reliability, and attention to detail, with the ability to work flexible hours, including evenings, weekends, and holidays. Relevant education in hospitality, business, or a related field, or equivalent experience in front office management. #J-18808-Ljbffr Hotel Bennett