Quality Assurance Lead

Position Overview: The Quality Assurance [QA] Lead will report to the QA Supervisor daily and will be responsible for overseeing the activities of the QA Floor Technicians. This individual is expected to coordinate scheduling, provide training and track QA metrics. They are additionally responsible for continued oversight of QA team members’ job knowledge and skill sets after they are qualified in their initial position. The QA Lead will be proficient in the QA Floor Technician III role which incorporates limited QA Lab Technician responsibility. The QA Lead collaborates with production, maintenance, sanitation, receiving, and shipping team members to identify and correct departmental non-conformances related to food safety and quality. The QA Lead will be informed and aware of their role in monitoring activities for meeting the regulatory requirements for food safety and are informed of their responsibility to report food safety problems to personnel with authority to initiate action. QA Team members are expected to be the primary example of appropriate behavior, attitude and respect for others while using a continuous improvement mentality and to perpetuate a food safety culture through attitude and actions. You’ll thrive in this position if you are: A Skilled Communicator: you're readily able to pivot your communication efforts to the chosen channels, platforms, and styles of everyone you encounter. Comprehensively Meticulous: you have steadfast attention to detail, documenting everything and leaving nothing to chance. You understand what warrants your immediate attention and what can wait until tomorrow or next week. A Natural Leader: you are adept at providing others with a clear direction, helping them see though the weeds. You naturally recruit, motivate, develop, and empower others while setting the gold standard yourself. A Creative Problem Solver: you have an uncanny ability to think outside the box, using the resources at hand to effortlessly get to the bottom of an issue: big or small. Here’s more of what you’ll get to do: Interacts professionally with all other departments (production, receiving, shipping, sanitation, safety and maintenance) Supports the supervisor with monitoring performance and attendance of team members and escalates if disciplinary action is needed Reports on quality and food safety non-conformances to the respective Department Leadership in a timely manner; participates in root cause analysis Compiles and reviews required paperwork; inputs results/information in the respective database Ensures completion of on-shift product review evaluations Provides training for new employees in accordance with applicable training manuals and SOPs Schedules and administers the skills assessment and certification quizzes for new employees who have completed their training; provides follow‑up assessments to ensure QA Floor Tech proficiency is maintained by all existing team members Completes all administrative duties as assigned by QA Leadership (e.g. EOS reports/record filing) What we require: Attainment of QA Floor Technician III qualifications No disciplinary actions taken against the candidate by the company within 3 months of application Must be able to work overtime on weekdays and weekends Ability to make basic math calculations like averages General computer skills (Microsoft Word, Excel, Access) Strong organizational skills with the ability to multitask and prioritize assigned work Able to work independently with a proven record of follow‑through, teamwork and accountability Ability to teach, coach and develop others to build job skill proficiency Clear communication skills – verbally and in written form Ability to present ideas, concepts, issues, concerns, and questions in a well thought out, positive and professional manner Leadership skills such as, but not limited to conflict resolution, employee engagement and inspiring good work A positive outlook and attitude in taking initiative and problem solving What we prefer: Experience in QA in a food manufacturing environment Bilingual in English/Spanish Associate or bachelor’s degree in biology, Microbiology, or related science Physical Demands and Work Environment: To include ability to lift up to 35 lbs Ability to push and pull, occasional use of pallet jack for Finished Goods library sample storage Ability to work in hot‑cold environment (freezer -10’F cooler 40’F) and Oven room/area 99’F Ability to work in moderate high noise environment (PPE provided) Ability to work with chemicals (PPE provided) About the Company: The Cheesecake Factory Bakery creates over 35,000 delicious cheesecakes per day across our two facilities in Calabasas, CA and Rocky Mountain, NC plus other baked products for our restaurants, international licensees, and third‑party bakery customers. The Cheesecake Factory Bakery is a subsidiary of The Cheesecake Factory Incorporated. Recognized as a Fortune 100 Best Companies to Work For® since 2014, The Cheesecake Factory Incorporated is a global $3.8 billion public company with more than 370 casual dining restaurants and over 48,000 staff members. We are an E‑Verify and equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodation to job applicants with disabilities.

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