MM Assistant Manager - Foreclosure Support

Job SummaryMidFirst Bank is seeking a proactive, people-focused leader for our Foreclosure department. This role oversees daily workflow and performance that could include foreclosure deadlines, figures, quality control and other support functions. The role serves as a key point of contact between the Foreclosure department, attorney firms, vendors, and internal business units, and ensures foreclosure processes are completed timely, accurately, and in compliance with regulatory requirements. The ideal candidate is a hands-on leader who builds strong relationships, is comfortable working in a regulatory environment and possesses a proactive approach to lead a team.Key ResponsibilitiesLead, coach, mentor, and develop a team of 12–15 team members to improve quality, productivity, and achievement of service level goals.Manage team workload, distribute assignments, and balance team capacity per operational demands.Monitor daily performance through queue oversight, dashboards, one-on-ones, team meetings, and daily huddles.Monitor and hold the team accountable for key performance indicators (KPIs) and deadlines to mitigate risk.Facilitate communication among the Foreclosure department, attorney firms, vendors, and business units within MidFirst Bank, with a strong emphasis on timely processing by attorneys.Build and maintain effective working relationships with attorney firms, vendors, business partners, and staff management.Administer the department's internal control structure, including control report oversight, audits, and regulatory compliance.Research and resolve escalated issues in a timely manner.Oversee operational controls and ensure adherence to policies and procedures.Collaboratively work with management to identify process breakdowns and inefficiencies, recommend solutions and implement process updates to maintain and improve operations.RequirementsRequired Education and Experience3-5 years of management experienceBachelor's degree in a business-related fieldIn lieu of degree, commensurate work history of 5-7 yrs in an operational, financial services, mortgage servicing, or corporate environment will be considered. Must include demonstrated success managing/ leading a team, to include performance, productivity, engagement and a process improvement background.Preferred SkillsStrong leadership skills with the ability to monitor, motivate, and develop employees to reach and exceed performance goalsAbility to make timely, informed decisions within assigned authority, and know when to escalate concerns.Exceptional analytical and creative problem-solving skills, with the ability to work both independently and collaborativelyExcellent verbal and written communication skills, with the ability to confidently lead meetings and convey informationExperience in mortgage servicing, default, compliance, or legal environmentsStrong risk management mindset and comfort working in a highly controlled, audited environmentTechnical SkillsProficiency with computers and Microsoft Excel, including pivot tablesAbility to pull, review, and analyze reports from application-based systemsComfort with data mining, following process flowcharts, and learning new systems and processesKey CompetenciesProactive approach and strong sense of ownership and accountabilityStrong organizational skillsSelf-awareness and the ability to work effectively with a variety of personalitiesCoaching and people development skillsConfidence in reaching out directly to attorneys, vendors, and partners to ask questions and resolve issuesSchedule and LocationFull-time, on-site position in Oklahoma City, OK (remote and hybrid options are not available)Approximately 45 hours per week, with occasional overtime as neededFlexibility with start and end times is required# MMQualificationsEDUCATIONBachelors or betterHigh School or betterJob SummaryRequisition Number: MMASS005473Job Category: LeadershipSchedule: Full-Time