ER Facility Administrator/Nurse Manager - Garland

Overview The Facility Administrator/Nurse Manager is responsible for all facility operations at TotalCare Emergency Room in Garland, TX. Works closely with all departments to develop, improve, implement, and maintain clinical and administrative processes. Responsibilities Direct the Emergency Center staff and support and empower staff to embrace TotalCare's mission and values. Oversee the Front Office, Nursing, Pharmacy, Laboratory, and Radiology efforts and ensure compliance with risk management/quality assurance, environment of care/life safety, and infection control. Develop short- and long-term goals for each department. Prepare schedules to maintain adequate staffing levels that meet unit requirements. Act as Safety Officer and ensure the building and properties meet safety and cleanliness standards. Ensure appropriate stock of supplies, medication, and disposable goods within the facility are maintained at all times. Lead the resolution of customer complaints, provide service recovery when appropriate, document action plans and staff education per DSHS guidelines. Create a culture of exemplary customer service, lead by example, and provide mentoring and coaching to clinical staff. Demonstrate flexibility, organization, and ability to function under stressful situations. May work outside traditional hours and participate in on-call schedule with other management. Assure compliance with policies and procedures and ensure documentation meets current standards. Assist with modification/development of policies and procedures to accommodate changes per local, state, and Federal laws. Collaborate and manage QAPI requirements of Patient Safety, Clinical, Infection Control, Employee Health, and Pharmacy & Therapeutics. Collaborate with TotalCare ER Educator on staff educational material, programs, and training. Oversee employee health team and records, ensuring all necessary documents are accurate and up-to-date. Coordinate with Billing Department to process claims and payments. Oversee front office processes to maintain proper accounting procedures. In conjunction with Recruiting and Human Resources, perform management activities such as interviewing, onboarding, evaluating, disciplinary counseling, and termination of staff. Facilitate weekly one-on-one meetings with all direct reports; hold monthly facility meetings and daily huddles to ensure effective communication for all teams/shifts. Other duties as assigned or requested by the supervisor or executive team. Requirements Ability to read, write, and speak English to converse with patients. Knowledge of operating basic office equipment such as a multi-line phone, computer, printer/copy/fax/scanner. Able to maintain a polite and professional demeanor while providing excellent customer service. Strong judgment and leadership skills, and the ability to be a high-functioning team player. Detail-oriented with exceptional interpersonal communication skills. Knowledge of OSHA, HIPAA, and CLIA standards and requirements. Ability to accurately read and write medical terminology. Ability to multitask and work independently in a clinical setting using sound judgment in a high-pressure environment while maintaining excellent patient care and customer service. #J-18808-Ljbffr TotalCare