Assistant Human Resources Manager - William F Bolger Center

Assistant HR ManagerSurrounded by 43 acres of manicured grounds, lush gardens, and rolling Maryland countryside, Bolger Center, a conference hotel, offers the most exclusive accommodations in Potomac, Maryland. Located in close proximity to Bethesda and Rockville, it is central to all three DC airports. This 431-room historic hotel features the beautiful Stained-Glass Ballroom, offering spectacular ambiance for retreats, milestones, and meetings. Enjoy all the amenities of a country-style resort, plentiful recreation facilities, and extensive indoor and outdoor dining venues. Bolger Center is perfect for the new "bizcation" experience; travel for work and stay for leisure! Rejuvenate while enjoying our local seasonal cuisine created for the most discerning palate.The Assistant HR Manager is responsible for providing support to managers and employees regarding HR policies and practices, researching and/or investigating concerns, and making recommendations that promote positive employee relations. The main area of responsibility is to serve as a resource to management and employees in solving day-to-day workplace matters.Job ResponsibilitiesResolve general employee relations issues; provide direction and recommendations to all levels of leadership, ensure fairness and consistency of policy and practice.Provide consultation to managers on policies and compliance regarding employment-related matters.Investigate and resolve employee complaints, issues, and concerns regarding employment practices originating from the employee hotline and other sources.Conduct interviews and prepare relevant documentation using investigation guidelines.Recommend appropriate resolution of complaints, develop action plans and follow up to ensure completion.Interact with internal (COs, Field HR) and external resources (vendors) to acquire needed information to lead work to completion.Coordinate all leave of absence cases to include general administration, comprehensive case management, and compliance with all related policies and employment laws.Review dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs)Assist with HR projects and initiatives as the need arises; audit SharePoint site to ensure information is current and accessible.At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.Qualifications2 + years of experience in employee relations or related experienceBachelor's degree in HR or a equivalent experience requiredStrong written and verbal communication skills; able to communicate with tact and diplomacyAbility to influence others on policies, practices, and procedureEffective at capturing and synthesizing information from multiple partiesSolid understanding of employment lawsAbility to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful mannerProficient in Microsoft Office and experience with case management technology preferredBilingual preferredAbout AramarkRooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.