Automotive Service Dispatcher

This position is for a dispatcher who will assist with training new technicians and helping with overall shop efficiency!

Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond!

Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups, representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team!

Sheehy Auto Stores is seeking a Service Dispatcher . As a Service Dispatcher , you will be responsible for maintaining an efficient workflow in the shop. You will dispatch work to the appropriate technicians based on skill level while ensuring promise times are met. You must master time management, multitasking, and adjusting jobs on the fly, as well as helping train new technicians.

We don't take a "one-size-fits-all" approach regarding our employees Benefits. Our programs are designed to improve your life at work and home.

• Health, Vision, and Dental Insurance
• Paid Maternity & Paternity after one year of employment
• Paid Training
• Career Advancement
• 401(K) and profit sharing

Responsibilities:

• Assign repair orders to technician team leaders based on availability
• Making sure repair orders are dispatched and completed as efficiently as possible.
• Log all work assigned to technician team leads
• Keeping up to date with all Lexus recalls, service bulletins, and related training requirements.
• Contact necessary channels when any shop equipment needs repairs
• Making sure all service advisors and service technicians adhere to Lexus policy to ensure a smooth and efficient workflow
• Perform other duties as assigned by the shop managers and service manager.
• Keep a consistent, clear line of communication between Advisors, Techs, and management.

Requirements

• Prior Automotive Dealership experience/knowledge is a must.
• Attention to detail with excellent customer service, communication, and interpersonal skills.
• Ability to meet the physical demands of the position, including walking, crouching, bending, and standing for extended periods.
• Must be authorized to work in the USA
• Able to pass pre-employment background checks, MVR, and drug screen
• Must have a valid driver's license with a clean driving record

Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.


Sheehy Auto Stores is an Equal Employment Opportunity Employer