Senior Claims Manager

Overview

Do you consider yourself to be a highly technical, strong communicator with the desire to work in a team environment on complex projects? Gilbane is seeking a Senior Claims Manager to manage complex claims for multiple lines of insurance, supporting multiple Divisions. The Senior Manager manages at least one Claims Specialist and is a professional with a high level of subject matter expertise in claims. This role will sit primarily in an office.

Who are we?

As a Top-10 ENR Contractor, Gilbane is a family-owned business with 45 offices that has been shaping communities since 1870. Consistently recognized as one of the most reputable construction management firms in the country, Gilbane is committed to delivering projects safely and on-time. You will have the opportunity to build schools, labs, hospitals, corporate offices, sports arenas and more! 

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. 

Who are you? 

You are a coach/leader who leads with an inclusive and empathetic mindset. You provide feedback and guidance to help others excel in their current or future roles. You determine priorities, delegate work, and effectively communicate progress. You establish measures to assess the impact, quality, and timeliness of results while praising successes and sharing lessons learned. You build high performing teams by attracting, engaging, developing, and retaining talented individuals through motivation and discipline to maximize impact on the organization and the individual.

You leverage business insights by understanding industry trends, local market/economic conditions, and Gilbane’s business model to make critical decisions and create competitive advantage. You deploy a strategic mindset when considering solutions to long-term opportunities and risks that may develop in the future.

Your core values match Gilbane’s: Integrity, Caring, Teamwork, Toughmindedness, Dedication to Excellence, Discipline, Loyalty, and Entrepreneurship. 

What’s in it for you?

Gilbane offers employees multi-dimensional training opportunities through a number of resources. While managing your responsibilities to projects, you will be able to enroll in trainings through our award-winning Gilbane University to build leadership and technical skills. In addition, you would work with an experienced team which provides you with the opportunity to learn new industry skills every day. You will protect and promote the interests of both Gilbane and the client in all matters as well as demonstrating the personal characteristics of a developing leader. 

Responsibilities

• Reports and processes claims within 24 hours of receipt
• Generates claims diaries and reviews all diaries every 30 days
• Reviews all correspondences and files in appropriate claims file
• Develops and executes strategy on managing insurance claims and subcontractor default claims
• Coordinates with project teams to compile claim submissions and respond to RFIs
• Engages project teams or Business Unit (BU) Controllers to ensure costs are forecasted accurately and risk control measures are in place
• Interacts with external partners including carrier and surety adjusters, brokers, outside counsel, medics, and consultants as needed
• Coordinates with Gilbane staff as needed, including Gilbane Insurance Group (GIG), Legal, Safety, Operations, and Accounting
• Reviews and approves invoices
• Approves claim settlements as needed
• Establishes monthly reports and key metrics, diaries, and other duties by utilizing risk insurance management systems knowledge
• Tracks watchlist and updates claims data
• Assists in market trend white paper updates
• Informs the Claims Director of all Claims matters and obtains approvals as needed
• Responsible for the career development and coaching of team members
• Interprets and translates the organizational strategy, ensuring team understanding of their role in accomplishing strategic goals
• Fosters a positive and inclusive work environment to motivate and engage team members

Qualifications

EXPERIENCE/EDUCATION

• Bachelor’s degree in a related field
• 5-10 years of experience in claims or other relevant industries
• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS & ABILITIES

• Advanced written, verbal, and interpersonal skills
• Ability to function as an integral part of a team while being highly collaborative
• Ability to coordinate efforts involving individuals from different geographic areas as well as external partners
• Ability to understand issues quickly and follow through with a resolution
• Advanced customer service skills
• Advanced problem solving, planning, multi-tasking, and organizational skills
• Proficient in Microsoft Office specifically Outlook, Word, and Excel and other critical RMIS software is essential

This position can be performed remotely or from any U.S. location where Gilbane has an office. Salary to be determined based on factors such as geographic location, skills, education, and/or experience of the applicant, as well as the internal equity and alignment with the team.

The pay ranges from $140,000 - 215,000 plus benefits and retirement program.

Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees’ education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test.

Gilbane is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status. Click here to view the physical demands and working conditions required to perform this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Note to Recruiters, Placement Agencies, and Similar Organizations : Gilbane does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Gilbane employee. Gilbane will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Gilbane and will be processed accordingly.