Night Auditor-Holiday Inn Express Loma Linda

At Holiday Inn Express Loma Linda, every team member plays a vital role in our mission to Soar to Success. As a Night Auditor, you are the guest’s first impression and will provide the key to a smooth overnight operation — the Ground Control of our hospitality experience — ensuring every arrival and departure is smooth, memorable, and consistent with our Wings of Excellence standards. Night Auditors serve as the first point of contact for guests and play a vital role in ensuring the smooth overnight operation of the hotel, handling guest accounts, and providing exceptional guest services during nighttime hours. This position upholds the Hotels’ commitment to hospitality excellence by delivering professional, friendly, and efficient service that embodies our brand values of ownership, accountability, and guest-first culture. Key Responsibilities Include: Guest Experience Greet all guests with warmth and professionalism upon arrival and departure. Perform late night check-ins and check-outs efficiently, accurately, and in accordance with brand and the Hotel's standards. Ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion. Promote hotel amenities, local attractions and programs to enhance the guest experience. Handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager. Reservations & Financial Transactions Manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System (PMS). Assist with same-day reservations, group check-ins, and modifications as needed. Perform nightly audits of guest accounts, ensuring accuracy and completeness of all financial transactions. Balance daily revenue reports, including cash, credit, and other payment methods. Prepare and distribute detailed reports for management review. Ensure the front desk area is organized, clean, and welcoming for guests arriving or departing during night hours Communication & Coordination Maintain clear communication with hotel departments via hotel channels. Document all key guest interactions, incidents, and shift details in the Front Desk Log per Hotels SOP. Respond promptly to calls, emails, and internal messages using approved communication systems. Compliance & Brand Standards Adhere to all Hotels policies, brand training, and safety procedures. Maintain a clean, organized, and professional front desk workspace at all times. Uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies. Work Environment & Schedule This position requires flexible availability, including weekends and holidays. This position works as one part of the Hotel team and shares in our culture. Uniform and appearance standards must be maintained at all times per the Hotels policy. Qualifications High school diploma or equivalent required; college coursework in hospitality preferred. Minimum 1 year of front desk or night auditor experience (hotel experience strongly preferred). Proficiency with PMS systems (Hilton OnQ/PEP, Marriott FOSSE, Choice ChoiceADVANTAGE, or IHG Opera Cloud preferred). Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to multitask in a fast-paced environment while maintaining composure and professionalism. #J-18808-Ljbffr Socket.dev