Nurse Manager

Nurse Manager

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services.

Sea Mar is a mandatory COVID-19 and flu vaccine organization

As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services.

Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by:

• Understanding and empathizing with client needs
• Surpassing client expectations
• Demonstrating a high level of integrity
• Exhibiting compassion and commitment
• Advocating for social justice
• Taking pride in individual work as well as that of the team
• Continually learning to stay current with industry standards, best practices and technology

As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.

Position Summary

The Nurse Manager is a leadership position within Sea Mar's medical clinics, working collaboratively with the Clinic Manager and Medical Director. The Nurse Manager is responsible for ensuring all Nursing Department operations are implemented as per organizational policies and procedures, and in compliance with all required rules and regulations. In this key leadership position, the Nurse Manager is responsible for ensuring that all nursing department staff provide exceptional service to every person, every time. The Nurse Manager supervises clinical care team staff including nurses and medical assistants. The Nurse Manager is responsible for ensuring operations are implemented to meet Clinical Quality Measures and assisting providers to manage 18-21 patients per day. The Nurse Manager will also be responsible for providing and ensuring exceptional service to our patients.

Duties and Responsibilities

The primary role of the Nurse Manager is to coordinate nursing roles and responsibilities to ensure effective patient care is being provided. In doing so, each patients will receive quality, patient-centered care following clinical guidelines for both preventive care and chronic disease management.

The Nurse Manager is considered a leader of the local operations team and works collaboratively with the Clinic Manager, Medical Director and other departments to ensure all performance measures are met, which include but are not limited to clinical quality measures, provider productivity and resource management. Additionally, outreach may need to be performed for patients who have care gaps or who have yet to be seen. The Nurse Manager is responsible for the implementation of evidence-based practices and ensures nursing care practices are consistent with standards of care and practice regulations. The Nurse Manager is responsible for evaluating clinic operations and performances, and continually evaluates programs, processes and procedures, and implements and sustains changes in cohesion with Sea Mar practices.

As a licensed professional, the Nurse Manager holds a leadership position in the organization and within the clinic. She/he implements changes as necessary to maintain quality care and competent staff. The Nurse Manager provides clinical and administrative supervision of all clinical care team personnel in the clinic, including registered nurses (RNs), licensed practical nurses (LPNs) and medical assistants (MAs), and functions as the site supervisor for other ancillary staff such as care coordinators, integration specialists, health educators, health advocates and others as directed. The Nurse Manager is responsible for ensuring all employees adhere to the AIDET model of service with the expectation that every employee provides exceptional service to every person, every time.

Essential duties and responsibilities:

• Provides leadership and guidance to other nurses and clinical staff.
• Supervises, trains and evaluates the performance of clinical care team staff, including medical assistant supervisors, medical assistants and other licensed nurses.
• Supervises ancillary employees including care coordinators, integration specialists, health educators, health advocates and others as directed.
• Provides staff training using a variety of methods and assesses competency by administering competency tests.
• Addresses personnel issues to promote a productive and supportive work environment.
• Monitors staff performance relative to quality patient care.
• Actively participates with executive management, interdisciplinary teams and other stakeholders to develop, implement and evaluate programs and services.
• Applies evidence-based healthcare practices and nursing standards according to organizational protocols.
• Reviews and analyzes clinic and organizational data to measure the effectiveness of quality patient care.
• Confers with Clinic Manager and Medical Director to ensure 18-21 patients seen by provider per day.
• Teaches and demonstrates skills necessary to provide care appropriate to the age of patients served.
• Teaches and demonstrates the principles of growth and development over the lifespan.
• Teaches clinical guidelines for preventive care and chronic disease management. This includes understanding the needs of patients according to age, gender and clinical presentation.
• Oversees and coordinates the daily operations of the clinic in the absence of the Clinic Manager.
• Conducts nursing audits to measure staff performance and quality measures. The interval of audits may be daily, weekly or monthly as directed by performance.
• Utilizes the nursing model of identifying, implementing and evaluating performance plans using PDSA as the improvement tool.
• Plans and implements on-going in-service trainings for staff according to the established requirements. Trainings include annual corporate trainings, QI trainings specific to the nursing department and infection control, and any trainings needed to accommodate system or regulatory changes.
• Ensures medication administration, storage, maintenance, dispensation and waste logs are maintained in accordance with Sea Mar policies and procedures.
• Ensures quality controls are performed and documented as required.
• Assures infection control measures are appropriately implemented in the clinic. Includes surveillance and prevention of the spread of infection.
• Oversees the disinfection and sterilization of equipment.
• Manages resources during outbreaks and when there is an influx of patients.
• Trains staff on the use of personal protective equipment.
• Demonstrates knowledge, proficiency and compliance with regulatory requirements including, but not limited to: The Joint Commission, NPSG, Clinical Quality Measures, Department of Health, and contractual obligations. Provides training and oversight of clinic staff in these areas.
• Coordinates annual employee health screenings.
• Ensures all medical and nursing policies and procedures are followed and implemented.
• Monitors the provider/medical assistant huddle to ensure huddle time is used in an effective and productive manner, and is used to identify gaps in care for both preventive and chronic disease measures.
• The Nurse Manager is ultimately responsible for delivery of care as it relates to Clinical Quality Measures and supporting services to ensure 18-21 patients seen by provider.
• Manages tracking activities such as childhood immunizations, chronic disease management, abnormal pap smears, abnormal mammograms and other clinical measures as identified by the organization.
• Oversees the responsibilities of the MA/Nurse Supervisor to ensure referrals are being processed in an efficient and timely manner per organizational policy.
• Hires, trains and evaluates performance of MA Supervisor, performance plans for staff who are not meeting employment standards.
• Works with, and provides direction and support to MA/Nurse Supervisors in evaluating MA performance.
• Oversees the work of MA/Nurse Supervisors relative to staff and patient schedules in order to assure maximum patient accessibility and organizing staff resources to meet clinic needs.
• Manages patient grievances.
• The Nurse Manager will at times be required to function as a relief nursing supervisor or consultation nurse, perform nurse visits, or work directly with providers according to the specific needs of the site.
• Manage incoming calls and messages for the providers on assigned pod in a personalized and efficient manner. This may require the use of standing orders to manage patient requests for medication refills, etc. Any calls referred to you requiring additional follow-up will be resolved by you within 1 business day.
• Follows the AIDET model of customer service to ensure patients, peers and visitors have an exceptional experience during their visit.
• Implements team-based care by following the Synchronization Model of Care as part of our Patient Centered Medical Home recognition
• Ensures that all medical policies and procedures are followed and implemented