IT Support Specialist :: Clayton, MO

IT Support Specialist

Location: Clayton, MO 63105

Mode: Contract (6+ Months) – Onsite

Job Context

• Experience with an enterprise level ticketing system - ServiceNow experience is a plus
• Reimaging new hire laptops, new hire laptop quality assurance, defective laptop dispatching, auditing systems soon to go out of warranty, and preparation of new hire bundles.

Responsibilities

• Incident management, request management, change management, knowledge management, and access rights management
• Second-tier support to local end users for PC and peripherals, office applications, or mobile devices. Interacts with other service organizations to restore service and/or identify and correct core problem. Identifies, researches, and resolves technical problems to ensure a timely resolution as per SLA agreements.
• Perform incident resolutions and request fulfillment and supports end users on a variety of issues
• Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection
• Service end-user requests at the IT Service Spot

Wanted Profile

• Excellent customer service skills and Dutch language skills
• Completes assignments without direct supervision and good team player
• Experience with Microsoft Windows 10, MS Office products (2013 and later), DELL laptops, printers, and peripherals
• Familiarity with network concepts and experience in diagnosing and troubleshooting connectivity
• Experience with an enterprise level ticketing system - ServiceNow experience is a plus

Activities Include (But Not Limited To)

• Treatment of tickets and requests from end-users for all deskside related support
• Handling end-user hardware request including coordination of, and delivery and pick-up
• Deploy/return/retire equipment (laptops, …) in IT Equipment
• RMA follow-up of defective hardware (Laptop, Smartphone, Conf. devices, …) with supplier
• Handling mobile telephony related requests
• Diagnosing and resolving issues at the IT Service Spot