Guest Service Representative and Administrator

Job Description

Job Description

About The Shoshana:

The Shoshana is a pioneering postnatal retreat dedicated to supporting new mothers and their families during the crucial postpartum period. Our mission is to provide a serene, nurturing environment where new mothers can recover and rejuvenate, while receiving top-notch care and guidance. We offer a range of services including medical care, wellness programs, and educational support to ensure a smooth transition into motherhood.

Position Overview:
We are seeking a reliable and friendly Receptionist/Administrator to join our team. This role is the first point of contact for our clients, partners, and visitors, making it a crucial part of our company's image. The ideal candidate will be organized, detail-oriented, and capable of managing a variety of administrative tasks.

Key Responsibilities:

• Respond promptly and professionally to guest inquiries, reservations, and requests.
• Handle and resolve any issues or complaints in a fair and courteous manner.
• Answer, screen, and direct incoming phone calls.
• Manage the company’s general email inbox and forward inquiries to the appropriate departments.
• Maintain office supplies inventory and place orders when necessary.
• Schedule and coordinate meetings, appointments, and bookings.
• Assist with basic bookkeeping tasks, such as invoicing and expense tracking.
• Maintain a clean and organized reception area.
• Provide administrative support to various departments as needed.
• Ensure confidentiality of sensitive information.

Qualifications:

• High school diploma or equivalent; associate’s or bachelor’s degree is a plus.
• Proven experience as a receptionist, administrative assistant, or similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to handle a fast-paced work environment with a positive attitude.
• Professional appearance and demeanor.
• Strong attention to detail and problem-solving skills.
• Familiarity with office equipment (e.g., printers, copiers, fax machines).

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and growth within the company.
• A supportive and collaborative team environment.
• Supportive and collaborative work environment.
• Commitment to work-life balance.
• Make a meaningful difference in the lives of new mothers and their families.

The Shoshana is a pioneering postnatal retreat dedicated to supporting new mothers and their families during the crucial postpartum period. Our mission is to provide a serene, nurturing environment where new mothers can recover and rejuvenate, while receiving top-notch care and guidance. We offer a range of services including medical care, wellness programs, and educational support to ensure a smooth transition into motherhood.

Company Description

The Shoshana is a pioneering postnatal retreat dedicated to supporting new mothers and their families during the crucial postpartum period. Our mission is to provide a serene, nurturing environment where new mothers can recover and rejuvenate, while receiving top-notch care and guidance. We offer a range of services including medical care, wellness programs, and educational support to ensure a smooth transition into motherhood.