CX Excellence Lead: AI-Driven Customer Journeys
Red Ventures
Red Ventures is seeking a Senior Director, Customer Experience to lead CX across strategic client partnerships, building the next generation of experience talent for RV Growth & Transformation. Based in South Charlotte, NC with a hybrid schedule and optional remote days on Mondays and Fridays. You will guide end-to-end experience strategy, research, UX/UI, prototyping, delivery, and measurement while coaching designers to become more full-stack and delivering AI-native experiences across #J-18808-Ljbffr Red Ventures
- Ascensus is the leading independent... ...Manager, Agentic AI Delivery will be... ...materially improve customer experience,... ...constraints, user journeys) to identify... ...cost, revenue, CX improvement); secure... ...and investment.Excellent verbal and... ...readiness.Metrics-driven mindset with...CustomerFull timeContract workSecond jobRemote work
$126.82k - $149.2k
...S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve... ...discover what you excel at—all from Day One.... ...Threat Intelligence Lead Analyst to help... ...teams with intelligence-driven context and prioritization... ....Exposure to AI use cases within cyber...CustomerFull timeLocal area3 days per week- ...and transformation of business operations by orchestrating cross-functional initiatives, data, and AI-driven capabilities to improve efficiency, decision-making, and customer outcomes. You will partner with senior leaders across business, technology, data, and operations...Customer
- A leading internet financial platform company in Charlotte is looking for a KYC Operations Manager to oversee customer onboarding and compliance processes. The role requires expertise in AML,... ...leadership, with a passion for utilizing AI technology to enhance compliance...Customer
- ...Manager for Americas Order Management to lead a regional team across North America... ...Sales, Finance, Revenue Operations, Customer Success, and Legal to drive performance... ...emphasizes hands-on leadership, data-driven improvements, and AI-enabled capabilities to enhance efficiency...Customer
- ...communities, and helping our customers succeed. We believe that... ...Wells Fargo is seeking a Lead Strategy & Planning Consultant — AI Product Strategy &... ...accountability, operational excellence, risk awareness, adoption... ...mitigating and compliance-driven culture which firmly establishes...CustomerFull timeWork experience placementWork at office
- About this Role:The Senior Lead Digital Product Manager... ...owner for enterprise AI agent operating... ...product decisions reflect customer, business, operational,... ...innovation, operational excellence, adoption, and measurable... ...mitigating and compliance-driven culture which firmly...CustomerFull timeWork experience placementRelocation package
- ...measurable business outcomes. Lead the synthesis of industry... ...engagements, including user journeys and customer segmentation, to identify friction... ...results through data-driven testing.Demonstrated ability... ...segmentation, and advanced analytics.Excellent communication and...CustomerFull timeWork experience placement
- ...clients shift to the New using leading-edge technologies on the most... ...the employee experience, customer satisfaction, and community impact... ...’s Chemicals Center of Excellence leader, you will play an important... ...in cloud, data and AI with unmatched industry experience...CustomerFull timeWork experience placementLive inWork at officeLocal areaShift work
- The Lead Data Analyst reviews and approves complex analytics and... ...current market sector trends and customer patterns. This job directs the... ...Improvement Mindset, Data-Driven Business Intelligence, Data Engineering... ...future-focused skills and AI tools that enable us to...CustomerFull timeWork at office
- ...Operations to set strategic direction and lead financial stewardship across multi-site... ...build a culture of safety, quality, and customer satisfaction while partnering with... ...track record of delivering operational excellence in fast-growing environments. #J-18808-...Customer
- ...role:Wells Fargo is seeking a Lead Systems Architect - Application... ..., cloud-native platforms, and AI-enabled solutionsAssist in the... ...a highly regulated and risk-driven environmentInfluence security... ...our focus on building strong customer relationships balanced with a...CustomerFull timeWork experience placement
$127k - $155k
...enterprise technology spend. As a Lead Technology Sourcing Consultant... ..., and business acumen.Excellent communication, relationship-building... ...the same way we support our customers: with comprehensive, competitive... ...and comparisons. These AI tools support our human recruiters...CustomerHourly payPermanent employmentContract workTemporary workWork experience placementH1bWork at office3 days per week$120k - $150k
...International Group, Inc. (AIG) is a leading global insurance organization... ...reimagining the way we help customers to manage risk. Join us as... ...impact:AIG is looking for a driven individual to assume a... ...and analytics capabilities, excellent communication skills, and experience...CustomerFull timeWork at office- A leading telecommunications company in Charlotte is seeking a Manager for AI-Driven HR Product Strategy. This role requires a visionary leader to connect AI solutions with HR business needs, driving innovation and aligning teams with organizational goals. Preferred qualifications...Work at office
- ...skilled and experienced Senior Lead Application Pen Testing Cyber... ...strengthen capabilities in offensive AI, scanning, and security... ...our focus on building strong customer relationships balanced with a... ...risk mitigating and compliance-driven culture which firmly establishes...CustomerFull timeWork experience placementRemote work
- ...technical and hands-on Senior Lead for Mortgage Data Analytics (Senior... ...loan level data sets, and AI-enabled workflows.The Wells... ...our focus on building strong customer relationships balanced with a... ...risk mitigating and compliance-driven culture which firmly establishes...CustomerFull timeWork experience placement
- ...communities, and helping our customers succeed. We believe that a meaningful... ...roleWells Fargo is seeking a Lead Digital Product Manager to own... ..., and roadmap for reusable AI platform and Pega services... ...risk mitigating and compliance-driven culture which firmly establishes...CustomerFull timeWork experience placementRemote workRelocation
- About This Role:We are seeking a Lead Digital Product Manager to own... ...capabilities that enable AI agents to use trusted enterprise... ...capabilities while balancing customer value, business impact, technology... ...mitigating and compliance-driven culture which firmly establishes...CustomerFull timeWork experience placementRelocation package
- Princeton IT Services, Inc is seeking an AI QE Architect in Charlotte, NC to lead the transition to AI-driven Quality Engineering. You will evaluate the existing QE landscape, implement AI solutions, and modernize testing practices through advanced technologies like Claude...
$119.77k - $140.9k
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to... ...skills and discover what you excel at—all from Day One.Job... ...delivery timelines. The role leads with an automation-first... ...evaluating how automation, AI, and emerging capabilities...CustomerFull timeLocal area3 days per week$126.82k - $149.2k
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial... ...learn new skills and discover what you excel at—all from Day One.Job DescriptionThe AI Red Team Lead Engineer leads the execution and...CustomerFull timeLocal area3 days per week$170.26k - $200.3k
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to... ...and discover what you excel at—all from Day One.Job DescriptionU... ...money movement products.Lead launches from testnet to... ...problem‑solving and data‑driven decision‑makingAbility to...CustomerFull timeLocal area$22 per hour
...Ground Operations Lead Veho's mission is to power the future... ...Veho gives brands and their customers unprecedented control over their... ...while achieving operational excellence. Your leadership will be... ...modern era. We are deeply value-driven (Team Up, Drive Impact, Take...CustomerHourly payFull timeFlexible hoursShift workNight shift- ...IGL Financial Reporting Lead Consultant Wells Fargo's Regulatory... ...with strong knowledge in Excel; using pivot tables, v-lookups... ...our focus on building strong customer relationships balanced with a... ...risk mitigating and compliance-driven culture which firmly establishes...CustomerImmediate startRemote work
- ...business—until generative AI. Today, AI is the... ...Working in a digitally driven, innovation-led environment... ...shift to the New using leading-edge technologies on... ...Global Agentic Center of Excellence and help lead that change... ...clients, combining custom models with cloud and third...Full timeWork experience placementLive inWork at officeLocal areaShift work
- ...roleWells Fargo is seeking a Lead Architect - Human... ...emphasis on implementing AI-enabled capabilities to... ..., and operational excellence.Understand compliance,... ...integration, APIs, event-driven architectures, and technology... ...on building strong customer relationships balanced...CustomerFull timeWork experience placement
$140k - $185k
Circle (NYSE: CRCL) is one of the world’s leading internet financial platform companies,... ..., Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment... ...of the most innovative products and customers and support Circle’s efforts to ensure...CustomerRemote workFlexible hours$139k - $239k
...Wells Fargo is seeking a Senior Lead Product Manager - Affluent... ...product value propositions, customer experiences, and go-to-market... ...regulatory compliance and execution excellence. Success in this role... ...stakeholders toward informed, data-driven outcomes aligned with...CustomerFull timeWork experience placement- ...Credit Resolution Associate to lead the evaluation and resolution... ...in a fast-paced environment.Excellent verbal and written... ...our focus on building strong customer relationships balanced with a... ...risk mitigating and compliance-driven culture which firmly establishes...CustomerFull timeWork experience placementWork at officeRelocation package
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