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CX Excellence Lead: AI-Driven Customer Journeys

Red Ventures

Red Ventures is seeking a Senior Director, Customer Experience to lead CX across strategic client partnerships, building the next generation of experience talent for RV Growth & Transformation. Based in South Charlotte, NC with a hybrid schedule and optional remote days on Mondays and Fridays. You will guide end-to-end experience strategy, research, UX/UI, prototyping, delivery, and measurement while coaching designers to become more full-stack and delivering AI-native experiences across #J-18808-Ljbffr Red Ventures

Vacancy posted 2 days ago
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