Field Services Engineer
Omni Inclusive
L2 Desk Side Support
Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, Software
Installing Printer drivers, IP Printing/Cloud Printing
OneDrive Setup and migrations w/ OneNote Cloud Sharing
Attempt Data Recovery on failed systems
Troubleshoot Encryption issues
Troubleshoot Password issues
Windows / MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 for employees using O365
Windows / Mac LAN / WAN connectivity troubleshooting
Ready and assist with video conferencing equipment
Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out
Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
Ability to maintain composure with challenging customers
Cell support – tech setup/troubleshooting of cell phones (non mgmt. included)
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