Clinical Service Desk Analyst

Clinical Service Desk Analyst provides part-time contract IT Clinical Application customer support for EHR and related clinical applications in remote settings, addressing and resolving customer issues through a centralized call center. Key Responsibilities Maintain up-to-date knowledge of Healthcare IT trends and regulatory standards Answer, resolve, document, and triage incoming calls, emails, and instant messages Collaborate with IT teams to resolve system or application issues Required Qualifications Knowledge equivalent to a bachelor's degree in computer science or a related discipline Clinical position license, certification in a clinical healthcare setting, or at least 2 years of experience in a clinical environment Experience with EMR systems like Cerner or PACS Proficient in system office applications and understanding of integrated clinical systems Applicable certifications or licensures may be needed based on assigned area