Medical Receptionist

New Hampshire Orthopaedic Center (NHOC), a division of Northeast Orthopaedic Alliance (NOA), is seeking a friendly, organized, and customer-focused Medical Receptionist to join our growing team. As the first point of contact for our patients, you'll play a vital role in creating a welcoming experience while helping our busy orthopedic practice operate efficiently. If you enjoy helping others, thrive in a fast-paced environment, and are passionate about providing exceptional customer service, we'd love to meet you! Location: 17 Riverside St, Nashua, NH Schedule: Full-Time Be the First Smile Our Patients See What You'll Do Patient Check-In Welcome patients with professionalism, warmth, and compassion Register patients and verify demographic, insurance, and billing information Collect co-pays and ensure all required documentation has been received Communicate expected wait times and answer general patient questions Notify providers of appointment cancellations and no-shows Direct patients to the appropriate staff for billing or payment questions Patient Check-Out Review visit documentation for accuracy and completeness Schedule follow-up appointments Collect patient balances and co-pays Assist patients by directing billing questions to the appropriate team members Office Support Process insurance referrals and maintain accurate documentation Fax Workers' Compensation forms and other required paperwork Retrieve medical records, imaging reports, and other clinical documentation Report missed post-operative appointments to physicians and care coordinators Send appointment reminders and document patient communications Maintain a clean, organized, and professional front office Support the team with additional administrative duties as needed What We're Looking For High school diploma or equivalent required Previous customer service experience preferred Medical office or healthcare experience is a plus, but we're happy to train the right candidate Excellent communication and interpersonal skills Strong organizational skills with exceptional attention to detail Ability to multitask and remain composed in a fast-paced environment Positive attitude and commitment to delivering exceptional patient care Why Join NHOC? Join one of New Hampshire's premier orthopedic practices Work alongside a collaborative and supportive team dedicated to exceptional patient care Enjoy a stable, full-time schedule with opportunities to learn and grow Make a meaningful impact by helping patients from the moment they walk through our doors Competitive pay and a comprehensive benefits package Physical Requirements Ability to sit for extended periods throughout the workday Occasional lifting of files, office supplies, and paperwork Ability to work efficiently in a busy medical office while providing exceptional customer service #J-18808-Ljbffr