Concessions Supervisor

Concessions Supervisor

Levy Sector

Located in the heart of downtown Dallas, American Airlines Center is one of the nation's premier sports and entertainment venues, proudly serving as the home of the Dallas Mavericks (NBA) and the Dallas Stars (NHL). From championship games and sold-out concerts to world-class entertainment events, we create memorable experiences for millions of guests each year.

At Levy, we're passionate about delivering exceptional hospitality through innovative culinary experiences, outstanding service, and a commitment to excellence. As the exclusive food, beverage, and retail partner at American Airlines Center, our team plays a vital role in bringing every event to life.

Why Join Levy?

Whether you're launching your career or looking to take the next step, Levy offers more than just a job—we provide opportunities to grow, develop, and make a meaningful impact alongside an industry-leading team.

As a team member, you'll enjoy:

• Competitive pay
• Instapay and high-interest savings through the View email address on click.appcast.io app (early access to earned wages)
• Career growth and professional development opportunities
• A collaborative, inclusive, and team-oriented culture
• Parking, meals, and merch perks
• The opportunity to be part of some of Dallas' most exciting sporting events, concerts, and special events

At Levy, we believe that diversity of thought, inclusion, and innovation are the foundation of our success. We are committed to creating a workplace where every team member feels valued, respected, and empowered to thrive.

Founded more than 40 years ago in Chicago, Levy has grown into an industry leader, partnering with over 200 premier sports, entertainment, convention, and hospitality venues across North America. Our passion for hospitality and relentless pursuit of excellence continue to redefine the guest experience.

Job Summary

Levy at American Airlines Center is seeking an experienced, motivated, and customer-focused event-based part-time Concessions Supervisor to lead daily concession operations during sporting events, concerts, and other premier entertainment experiences. This role is responsible for supervising multiple concession stands, supporting team members, maintaining operational excellence, and delivering an exceptional guest experience while ensuring compliance with company policies, food safety standards, and cash handling procedures.

Essential Responsibilities

• Supervise the daily operations of multiple concession stands, ensuring efficient, safe, and guest-focused service.
• Lead, coach, and support concession team members before, during, and after events.
• Provide exceptional guest service by greeting guests, resolving concerns, and responding to questions in a professional manner.
• Ensure team members understand menu offerings, pricing, promotions, and presentation standards.
• Monitor product quality, inventory levels, and equipment to support efficient operations.
• Enforce company policies related to cash handling, food safety, sanitation, alcohol service, and workplace safety.
• Assist with opening and closing procedures, inventory reconciliation, and operational readiness.
• Monitor staffing levels and workflow to maximize productivity during peak service periods.
• Maintain a clean, organized, and safe work environment while ensuring compliance with all health and safety regulations.
• Communicate effectively with managers and other departments to ensure seamless event execution.
• Perform additional duties as assigned.

Qualifications

• High school diploma or GED preferred.
• Minimum of three (3) years of supervisory or management experience.
• Minimum of one (1) year of food and beverage, hospitality, or concession experience.
• Previous stadium, arena, entertainment venue, or high-volume hospitality experience preferred.
• Valid ServSafe Food Handler Certification and TABC Certification (or the ability to obtain within the required timeframe).
• Strong leadership, customer service, communication, organization, and problem-solving skills.
• Ability to work independently and make sound decisions in a fast-paced environment.
• Ability to read, write, and communicate effectively in English.
• Flexible availability to work evenings, weekends, holidays, and special events.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 50 pounds.
• Ability to work effectively in a fast-paced, high-volume, and sometimes loud event environment.

Apply to Levy today! Levy is a member of Compass Group USA.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the View email address on click.appcast.io app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.