Facilities Services Customer Service Rep - Evening and Weekends

Job Description

Job Description

Looking for an opportunity to work part-time hours in Customer Service - remote? Experienced in handling facilities service requests or property management work orders? Then this is the job for you! 20 Hour a week Customer Service opening either working remote or call center offices in St. Louis, MO. Position will begin as temporary but hire for long-term employment. This is a great opportunity to work for a highly reputable commercial property and facilities management team. Company will provide equipment if working remote. Shift is: Monday and Tuesday 6:30-8:30 pm pst, Sundays: 12:30pm-8:30pm pst.

Responsibilities will include:

• Taking incoming orders via phone or email
• Inputting requests and data into CMS system
• Following up with customers on prior input orders to ensure satisfactory completion
• Communicating with internal team to ensure proper resolution is scheduled and moving forward
• Contacting technicians for various facilities issues
• Relying concerns from customers to technicians (must be familiar with facility related issues in order to resolve this)
• Following up with teams to inform of outstanding items needing addressing at close of shift
• Performing data entry accurately and efficiently
• Following protocol on facilities related items
• Ability to manage between MS Software and CSM database

Special Skills:

• Ability to work well with others
• Strong communication skills
• Strong follow up skills

Must Have:

• 2+ years in customer service representative (Call center/Work Order) experience
• Must be able to work the part-time hours
• Strong MS Office product experience
• Solid Data Entry skills

TORP Group is a recruitment firm that specializes in placing in: Property and Real Estate Management,
Administrative Support, Accounting, Construction Project Management, and Project Coordination. With a combined experience of over 40 years in the Recruiting industry, Trina Osborn and Bridget Isenberger team up TOgether as Recruitment Partners. Servicing multiple industries, we provide a consultative service to the company and job seeker alike. We are looking to make a direct impact on someone's life by finding them a new position, while at the same time contributing to the success of a corporation with providing them a new team member.

Company Description

TORP Group is a recruitment firm that specializes in placing in: Property and Real Estate Management, \r\nAdministrative Support, Accounting, Construction Project Management, and Project Coordination. With a combined experience of over 40 years in the Recruiting industry, Trina Osborn and Bridget Isenberger team up TOgether as Recruitment Partners. Servicing multiple industries, we provide a consultative service to the company and job seeker alike. We are looking to make a direct impact on someone's life by finding them a new position, while at the same time contributing to the success of a corporation with providing them a new team member.