Call center representative

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Start/End Dates: 10/12/2015 - 4/11/2016 Work Location: West Warwick RI-MLSTD-USA-00759 Position: Administrative/Clerical - Call Center Rep Job Description: The department hours are 8am – 11pm, so shifts would be 8 hours anywhere between those hours. Training will be between 8am – 5pm – this will consist of 5 weeks of classroom training, with 2 weeks of on-phone nesting with job coaches after that. This position will be in Metlfe Long-Term Care and Voluntary Benefits. Position will handle inbound calls regarding claims and billing for a variety of insurance products. Provide service and information to customers regarding MetLife products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. Support campaigns to increase revenue, generate sales and conserve existing assets. Respond to requests via telephone regarding insurance and other financial service products and benefit plans. Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc. Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing. Efficiently access multiple electronic systems and LAN/PC to provide complete response. Work at all times to enhance and strengthen the relationship between the customer and MetLife. Support special campaigns as needed, or if solicited by the customer. Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills. Skills required: Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations. Excellent oral & written communication skills. Superior telephone etiquette. Excellent listening skills and ability to articulate ideas. Ability to understand and respond clearly to customers in a dynamic, fast‑paced environment while promoting a quality image of MetLife. Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers. Strong organizational skills; strong ability to multi‑task; demonstrated ability to manage stress. Basic computer skills. Ability to “think out of the box” to generate innovative process improvements. Strong solid math and analytical skills. Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Center experience preferred. #J-18808-Ljbffr Collabera