Remote Cell Phone Repair Technician

Job Description

Job Description

Benefits/Perks

• Competitive Compensation
• Career Growth Opportunities
• Training/Certification on-the-job
• Monthly sales commissions

Job Summary

This job is for qualified Cell Phone Repair Technicians who like to travel to customer's homes or place of business to repair their iphones or smartphones (majorly Apple, Samsung or Google Pixels) from our company repair van. Our Remote Tech/Home Service Department provides insurance repairs and customer-requested repairs direct to customer's homes or place of business in our company van. The Remote Technician receives the leads/customer orders each day and then scans parts from inventory and places parts for the day's repairs in the van. The Technician's daily routes are then scheduled in our Driver's app that the driver has downloaded to their phone. The driver then drives company van with repair equipment to customer's homes/place of business and then receives customer's device for repair, properly records customer and device information and diagnostics in the app, executes the repair in our company van and then completes final repair diagnostics and returns to the the customer their phone fully repaired like new and completes workorder and/or receives payment via our app.

uBreakifix is a national franchise with three locations in the Naples/Collier County area and we are seeking experienced consumer electronics repair technicians. We repair all models of cellphones, smartphones, computers, game consoles, TVs and electronic devices. Your job requires you to greet customers cordially, troubleshooting and providing accurate diagnostics on customer's devices, executing a high-quality repair per OEM/Partner standards and returning a fully repaired, like-new device back to the customer and then recommending products and services to help our customers. This requires you to know and understand the check-in and check-out procedures and ability to run the cash register and create workorders. You will be required to study and pass Google and Samsung Technician certification testing requirements within 6-8 weeks.

This job can be full-time or part-time and scheduling can be flexible depending on number of jobs and scheduling and your availability. Jobs are scheduled between 8AM and 7 PM daily and schedules are visible the day before work begins. If work is completed for that day, driver can go home early. If jobs don't start until later in the day you can come in later. This job requires you as the technician to service the customers at the times they request. If you have one job scheduled for that day, then you only need to do one job. If you have 10 jobs scheduled then you do 10 jobs. Wages are per hour and dependent upon skill level and experience. You report to store location and pull parts from inventory based on schedules. If not already trained in Samsung or iphone or Google repairs, you will need to complete training courses and pass repair skill tests before beginning remote technician work.

Here at uBreakiFix, we remain confident that we are the best at what we do because of our customer's continued loyalty and positive outward commentary to their respective community. Our trained technicians are able to repair customer's iPhones, Smartphones, iPads, tablets, computers, video game consoles, and other electronic devices while maintaining manufacturer standard quality and functionality.
We are authorized Samsung and Google service warranty centers and Apple Independent Repair Provider and all our technicians are required to to receive continual electronics repair training to stat up-to-date with our partner's requirements. We are also the authorized insurance repair centers for multiple insurance companies and vendors including Asurion and we are able to do OEM repairs for iphone and ipad products.

Job Purpose:  
Serves customers by providing the best solution and experience for their technology repair needs. 

Our customer's continued positive feedback and referrals have allowed uBreakiFix to become one of the world's leading electronic device repair companies, allowing us to continue to spread our commitment to excellence to communities all over the country! Whether it's a shattered screen on your phone or an iPad that won't charge, let your local uBreakifix take a look at it. We aim to exceed your expectations, and in doing so, are able to offer a 90-day warranty on all services and repairs- let us show you what we can do! Don't hesitate to visit one of our many repair locations today, where you will be sure to find the most affordable and reliable services in one stop! Some of our work requires going to customer's homes and repairing phones and computers in our RemoteTech van on site.

Minimum requirements

• LOCAL APPLICANTS ONLY WILL BE CONSIDERED. Requires driving in FL Collier County and Lee County areas. 
• Previous 1-3 years experience as cellphone/computer repair technician
• Sales experience a plus
• Strong troubleshooting and analytical skills
• Strong written and verbal communication skills
• We are a drug-free workplace
• Proven ability to learn new, required skills to ensure the best possible customer experience
• Basic computer skills
• Strong organizational and time management skills
• Great attention to detail
• Ability to work well with others in a small, close-knit team
• Ability to study and become Samsung, Google and Asurion certified
• Current FL driver license, no accidents or tickets for 3 years, no DUIs and have reliable transportation.
• Must pass routine illegal drug and felony background checks for employment and to remain employed.
• Willing to work weekends.

Tasks and Responsibilities
Ensure that customers have an enjoyable experience by providing superior customer service and in turn creating promoters of the brand

• Assist customers from the initial check-in process all the way through to the completion of their repair
• Provide recommendations for problem resolution
• Diagnose, troubleshoot and repair devices
• Explain complex technical issues to customers in a non-technical, simple to understand manner
• Provide repair and replacement estimates to customers
• Provide additional recommendations for accessory up-selling
• Ensure that all repairs meet or exceed uBreakiFix quality standards
• Greet customers in a friendly, professional manner and maintain a positive work environment
• Answer phone calls to the store with a professional, courteous, and friendly demeanor, ensuring that you are always committed to converting the phone call to a store visit
• Keep track of all devices and inventory while safeguarding all store stock
• Utilize the point of sale system to maintain an accurate record of customer information and real-time status of each repair
• Maintain the cleanliness and professional appearance of the store
• Able to keep your composure when faced with multiple deadlines

Preferred Skills affecting Starting Pay

• Previous positive ubreakifix work experience a major plus!
• Previous cellphone/smartphone repair technician experience with any repair company with positive references
• Previous computer repair technician experience with any repair company with positive references
• Computer repair certifications
• Apple/Mac repair certification
• Microsoft repair certification
• Samsung repair technician certification/experience
• Google repair technician certification/experience
• Asurion repair technician certification/experience