Back of House Management

Position OverviewAt Chick-fil-A Rock Row, the Back of House Leader is responsible for leading kitchen operations with excellence, efficiency, and care. This leader ensures food safety, quality, speed, and team development remain the heartbeat of our restaurant.The BOH Leader partners with the Operator and Director Team to build a high-performing kitchen culture rooted in accountability, systems thinking, and servant leadership.Key ResponsibilitiesOperational ExcellenceLead all kitchen operations to ensure food is prepared safely, accurately, and efficientlyMaintain strict adherence to Chick-fil-A food safety and quality standardsOversee prep, inventory management, truck ordering, and waste controlManage labor productivity and deployment during peak and non-peak hoursEnsure equipment maintenance and cleanliness standards are consistently metFood Safety & ComplianceChampion food safety protocols and ensure compliance with local health regulationsTrain and certify team members in safe food handling practicesConduct regular line checks and quality assurance evaluationsMaintain accurate temperature logs and safety documentationTeam Leadership & DevelopmentRecruit, train, and coach Back of House Team Members and Kitchen LeadersCreate clear systems and expectations for speed, accuracy, and teamworkDevelop future leaders within the kitchenConduct performance conversations and provide ongoing feedbackBuild a culture of ownership, urgency, and pride in executionSystems & AccountabilityImplement and refine kitchen systems to improve throughput and reduce bottlenecksAnalyze performance metrics (waste, labor %, ticket times, CEM scores)Identify opportunities for operational improvementLead shifts and model calm, decisive leadership under pressureQualifications4+ years of restaurant leadership experience (high-volume preferred)Strong understanding of kitchen operations and food safety standardsAbility to lead and motivate a team in a fast-paced environmentDetail-oriented with strong organizational skillsComfortable working mornings, evenings, weekends, and peak business hoursServSafe Certification (or willingness to obtain)What We're Looking ForA systems thinker who thrives on structure and executionA culture builder who leads with humility and accountabilitySomeone who takes ownership and drives resultsA leader who values excellence without sacrificing team moraleWhy Chick-fil-A Rock Row?We are committed to being more than just a restaurant — we are building leaders, serving our community, and pursuing excellence every day. The Back of House Leader plays a critical role in making that vision a reality.If you are passionate about operational excellence and developing people, we would love to meet you.Work ScheduleWeekend availabilityDay shift10 hour shiftBenefitsFlexible schedulePaid time offHealth insurance401(k)Paid training