Collections Specialist

Day to Day:

Insight Global is seeking a detail-oriented Collector to join a firm focusing on collections of court fees and fines along with other portfolio types. The Collector is a crucial part of their team, tasked with managing a designated portfolio of accounts to recover outstanding balances. This role goes beyond simply making calls; it requires a blend of excellent communication, problem-solving, and negotiation skills. A Collector is expected to receive/ place 100- 150 calls per day. Majority of calls will be on an outbound dialer with a switch to inbound calls for the other part of the day. Attendance is a major priority for this team and impeccable attendance is expected.

Key Responsibilities:

• Proactive Account Management: Will be responsible for a portfolio of accounts, which involves organizing, prioritizing, and strategically managing outreach to maximize recovery.
• Customer-Centric Communication: Will contact debtors via phone, and/or other communication channels to discuss their accounts. The goal is to understand their situation, negotiate payment solutions that work for both parties, and resolve the outstanding debt in a professional and empathetic manner.
• Negotiation and Problem-Solving: A key part of the job is negotiating payment plans, settlements or alternative solutions. Must be resourceful and able to find creative ways to help debtors fulfill their obligations while adhering to company policies and legal regulations.

Must Haves:

• Minimum of 1 year of recent experience in a call center environment
• Experience with a multi-line phone system (e.g., LiveVox, Noble, Avaya, Genesys etc.)
• Excellent communication & computer skills
• High Volume Collections experience