Clinic/Practice Assistant, Internal Medicine

Mass General Brigham Community Physicians, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Westford Internal Medicine, a member of Mass General Brigham Community Physicians, provides high-quality health care to patients ages 17 and older, offering annual physical screenings, telemedicine visits, same-day sick appointments, and regular follow-up care for chronic conditions. We are located at 133 Littleton Road, Suite 202 in the Emerson Hospital Health Center on Route 110 in Westford, MA conveniently located off route 495. We have access to on-site laboratory and radiology services including ultrasound, mammography, CT scan and MRI imaging. We pride ourselves on having a close-knit, highly collaborative team. Skills and competencies can be developed, so we look for moldable candidates with positive attitudes, customer service skills, emotional intelligence, and passion for this work. Whether you are seeking to gain experience in the healthcare industry or a proven healthcare professional seeking a new challenge, there is a place for you in our practice. Did we mention that we have free parking? We are seeking a full-time, 40-hour Clinic/Practice Assistant onsite Monday through Friday from 8:30am to 5:00pm. Our Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these assistants serve as the gatekeepers of our practices and ensure that our team is delivering the highest quality experience that exceeds our patients' expectations.

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• May monitor patients in waiting room and responds to any needs for information.
• Assists in patient flow processes.

Qualifications

Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No. Licenses and Credentials: N/A. Experience: Healthcare office experience 0-1 year required.

Additional Job Details (if applicable)

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume ambulatory clinic setting!

Remote Type

Onsite

Work Location

133 Littleton Road

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $23.20/Hourly

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.