Portfolio Manager

Role Description

U.S. Customs and Border Protection (CBP), a component of the Department of Homeland Security (DHS), protects the American people, safeguards U.S. borders, and enhances the nation's economic prosperity through innovation, intelligence, and collaboration. Within CBP's Office of Information and Technology (OIT), the Border Enforcement Management Systems Directorate (BEMSD) manages a large, diverse portfolio of mission applications—sustaining legacy systems at high availability while modernizing and developing new solutions. The Systems & Applications Integration & Lifecycle Support (SAILS) program will provide BEMSD with full-lifecycle IT services—from new application development and 24x7x365 operations to legacy modernization—delivered through Agile and DevSecOps practices.

GDIT is seeking a Portfolio Manager to support the SAILS program. In this role, you will provide leadership and operational oversight for a portfolio of applications and services, ensuring successful delivery, continuous improvement, and alignment with CBP mission priorities. You will partner with program leadership, technical teams, and BEMSD stakeholders to coordinate cross-functional activities, manage portfolio performance, and deliver secure, reliable IT services.

How You'll Make an Impact

• Lead portfolio planning, transition, and delivery across assigned applications and services.
• Provide leadership and oversight to technical teams, ensuring quality delivery and continuous improvement.
• Manage portfolio schedules, backlogs, risks, and dependencies in alignment with BEMSD priorities.
• Partner with BEMSD stakeholders, vendor partners, and development teams to coordinate delivery, manage customer expectations, and resolve operational challenges.
• Drive service improvements through analysis of business processes, workflows, and technology solutions.
• Oversee delivery of projects, enhancements, incidents, and change requests to maintain reliable, high-quality services.
• Evaluate technologies and operational approaches to improve performance, resiliency, and efficiency.
• Brief BEMSD and GDIT leadership on portfolio performance, risks, priorities, and recommendations.

Qualifications

• Bachelor's degree in a technical, business, or management discipline.
• 15+ years managing large-scale federal IT programs or application portfolios.
• Experience leading multiple software development or operations teams.
• Experience with Agile, DevSecOps, and modern IT service delivery.
• Strong communication, stakeholder engagement, and leadership skills.
• PMP certification.
• U.S. citizenship and ability to obtain a CBP Background Investigation.

Preferred Qualifications

• Master's degree in a technical or management discipline.
• Prior DHS—preferably CBP—program experience.
• ITIL certification.
• Experience managing application modernization or transition activities.
• Experience with ServiceNow or similar IT service management (ITSM) platforms.

Benefits

• Variety of medical plan options, some with Health Savings Accounts.
• Dental plan options.
• Vision plan.
• 401(k) plan with company match.
• Full flex work weeks where possible.
• Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.
• 15 days of paid leave per calendar year for vacations, personal business, and illness.
• 10 paid holidays per year.
• Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.