Service Desk Lead
$39 per hourTemporary
Kforce has a client that is seeking a Service Desk Lead in Irving, TX. Summary: The Service Desk Lead provides advanced technical support and leadership for Associates. This role involves offering advice, mentorship, and training to other technicians, ensuring the smooth operation of all computer systems, networks, and communications equipment. As a Service Desk Lead, you will coordinate with various departments and third-party vendors to deliver superior customer service and technical solutions. Responsibilities:
- Provide advanced advice, mentorship, and training to IT Technicians, guiding them in troubleshooting and resolving complex issues; Lead by example in adopting and implementing best practices across the IT team
- Assist senior colleagues in managing internal client relationships, handling complex technical requests, and ensuring a high level of client satisfaction
- Produce, update, and maintain best practice support documentation
- Offer end-to-end resolution of incidents, including proposing and implementing improvements to prevent future occurrences; Ensure that all incidents are thoroughly documented and analyzed in Service Now
- Troubleshoot and resolve complex hardware and software issues
- Enact manufacturer's warranties for equipment repair
- Maintain and update Service Now tickets daily with accurate, scientific, and reproducible details
- Lead the preparation and coordination of project plans for the installation and configuration of technology equipment across different divisions
- Resolve printer and copier issues across the division
- Arrange and coordinate technical support for meetings and events, including video conferencing and traditional audio/visual needs
- Maintain, upgrade, install, replace hardware, and software as required
- Report instances of server downtime and LAN/WAN connectivity issues immediately
- Perform basic troubleshooting on LAN/WAN connectivity under guidance
- High School diploma required or GED is required; Bachelor's degree and relevant IT certifications (CompTIA A+ or equivalent) preferred
- Minimum 5+ years of relevant experience
- Demonstrated understanding of advanced technology standards
- Proficient in troubleshooting a range of IT issues
- Excellent communication, mentorship, and problem-solving skills
- Ability to perform and supervise complex installations and configurations
- Ability to manage change effectively and understand its impact on business functions
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Service Desk Lead in Irving, TX vacancy
- ...Service Desk Manager We Are Lennar Lennar is one of the nation’s leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer...SuggestedLive inWork at officeLocal area
Lennar
Irving, TX1 day ago - GTS Technology Solutions is seeking an experienced IT Service Desk Lead to support day-to-day desk operations and coach team members toward high-quality service delivery. The role emphasizes improving service levels, processes, and a consistent, customer-focused experience...Suggested
$50k - $55k
...Supervisor Location: Las Colinas, TX Are you prepared to lead a team that transforms lives and revolutionizes the customer experience... ..., and procedures Identify opportunities to enhance customer service protocols Provide valuable coaching, constructive feedback,...Suggested- The Episcopal School of Dallas, Inc is seeking a Technology Service and Training Coordinator to ensure high-level technology service for... ...involves maintaining classroom technology, managing the service desk, and providing training to help educators and students effectively...SuggestedFull time
- ...opportunities. Skills and attributes for success: - Respond to client requests and provide consultation to clients to service all client eDiscovery needs. - Create fields, choices, layouts and views in Relativity. - Create batches of...SuggestedFull timeWork experience placementFlexible hours
Contact Government Services, LLC
Dallas, TXa month ago - ...business outcomes. The Senior PM will serve as the primary delivery lead for high-priority infrastructure initiatives spanning cloud... ...operations, network modernization, end-user computing, and IT service delivery. In addition to direct project ownership, this role will...Work at officeRemote workWork from home
Meriton
Irving, TX8 days ago $40 per hour
...districts worldwide. Our goal is to be the partner of choice for both clients and candidates, building lasting relationships through service excellence. We demonstrate this commitment through our philosophy, grounded in six core values: 1. Respect – We believe that...Hourly payFull timeContract workImmediate startWorldwideShift workTravelNurseSource
Irving, TX22 hours ago$40 per hour
Registered Nurse (RN) | Nurse Manager Location: Irving, TX Agency: Medical Edge Recruitment Pay: $40 per hour Shift Information: Days Contract Duration: 2 Weeks Start Date: ASAP About the Position Medical Edge Recruitment has an immediate...Hourly payFull timeContract workImmediate startShift workMedical Edge Recruitment
Irving, TX22 hours ago- GTS is seeking an experienced IT Service Desk Lead to support day-to-day service desk operations. This role is ideal for someone who thrives in a fast-paced support environment, is confident handling escalated technical issues, and enjoys coaching and guiding team members...Local area
$65k - $70k
...Compensation: $65,000 - $70,000 Industry: Professional Services Benefits: This position is eligible for a... ...partnering with our client to identify an experienced Office Manager to lead and coordinate daily administrative functions. This role is responsible...Permanent employmentWork at officeLocal areaWeekend workAddison Group
Irving, TX22 hours ago$60k - $65k
...solving skills. Ability to motivate groups of people to complete a projectin a timely manner. Excellent interpersonal and customer service skills. Strong supervisory and leadership skills. Ability to prioritize tasks to delegate them when appropriate. Ability...Work at officeLocal areaFlexible hoursMeneses Law
Irving, TX1 day ago- ...careers that matter—every step of the way. IT Specialist I, IT Service Delivery Reports to: Senior Manager, IT Service Delivery FLSA Status... ...units. This position assists customers by taking service desk calls on a shift basis and provides support, training, and access...Full timeWork at officeRemote workShift work
Meriton
Irving, TX3 days ago - ...stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and... ...managing the ITAM process and strategy to include but not limited to service and application mapping, management of license levels and...Contract workWork at office
Caris MPI, Inc.
Irving, TX2 days ago $45k - $60k
...preferred ~1-5 years business experience in a fast-paced customer service environment, preferred ~ Experience, ideally supporting senior... ...potential performer, with demonstrated ability to influence and lead. Strong communicator with excellent interpersonal skills....WorldwideGartner
Irving, TX3 days ago- Dallas, United States | Posted on 06/01/2025 Parent Company: Arena Sports Group Holdings, LLC Industry: Professional Sports (Arena Football) Overview: The Dallas Bulls are a professional arena football team proudly based in Dallas, Texas. As a founding franchise under ...Full timeWork experience placementInternshipWork at officeLocal area
Dallas Bulls
Irving, TX4 days ago $96.1k - $132.1k
...looking for a strategic, hands-on CRM & Personalization Manager to lead our email marketing, customer journey, and marketing automation... ..., and peace of mind. Driven by a commitment to exceptional service, innovation, and meaningful connections, our team members work together...Lifespace Communities
Irving, TX1 day ago- ...as the first point of contact in the corporate front office for clients, visitors, and employees, delivering exceptional customer service and ensuring a welcoming and organized front office environment. Additionally, this role provides support to assigned Executive leaders...Temporary workWork experience placementWork at office
Planet Home Lending
Irving, TX4 days ago - ...Job Description Job Description Company Overview: Gexpro Services is a world-class Supply Chain Services outsource provider, specializing... ..., and quality requirements. AI Solutions and Delivery Lead Benefits : Gexpro Services offers a comprehensive benefits package...For contractorsImmediate startFlexible hours
Gexpro Services
Irving, TXmore than 2 months ago - ...attributes for success: The Contractor shall provide the following services to include but not limited to: - The Contractor shall... ...shall work collaboratively with the COR and OGC Government Leads to define and execute all reports and other deliverables; -...Full timeContract workFor contractorsFlexible hours
Contact Government Services, LLC
Dallas, TXa month ago - .... Are you a motivated professional with a passion for customer service and knowledge of the RV parts and accessories market? In this role... ...Keystone Automotive Operations (KAO). KAO is North America's leading distributor of specialty automotive aftermarket, RV, and marine...Temporary workPart timeCurrently hiringWork at officeWorldwideFlexible hoursNight shift
- Sales & Catering Administrator The Sales & Catering Administrator assists the sales team by accurately and efficiently performing the execution and coordination of all sales & catering functions. Provides assistance in the sales process by qualifying and booking inquiries...Work at office
- ...Opportunity We are Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. You'll feel proud of the work you do here every day to transform the future of home building and help...Work at officeLocal area
- ...identifying recurring issues and developing long-term solutions. • Assist in the monitoring and maintenance of cloud infrastructure and services, ensuring system health and performance. • Participate in post-mortem investigations and create documentation of incidents and...Work at office3 days per week
Wellfit Technologies
Irving, TX18 days ago - .... Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment...Hourly payWork experience placementWork at officeWorldwide
- ...Minimum 2 years of experience in sales administration field; customer service background preferred. Preferred Qualifications: Bilingual... ...one's self to maintain computers in the lab, including under desks and in the server closet (Stoop, kneel, crouch, or crawl)...Work at officeLocal area
- ...Coordinator The Internet Sales Coordinator at Lennar is pivotal in generating and maintaining a sales pipeline through internet-generated leads, ensuring a "Tickled, Delighted, Happy" experience for customers throughout the sales process. This role is crucial to the Sales &...Work at officeLocal areaFlexible hours
- ...fleet customers and prospects new local customers for parts and service. Educates on Model 1 offerings (parts, service, warranty, vehicle... ...; do not promise datesdefer to Scheduling for slotting and lead times. Track all handoffs with owners and dates; keep customers...Local area
- ...Sales Coordinator We Are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an... ...Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in,...Live inWork at officeLocal areaFlexible hours
- ...Description Summary: The Manager Information Services will manage the implementation, support, lifecycle management and strategy for... ...: Train, mentor, and coach IS associates, as well as lead projects and initiatives as assigned. Apply strong knowledge...Full timeMonday to FridayFlexible hours
Christus Health
Irving, TX-84 - ...Most promotions come from within the company. We have a budget commensurate with someone with up to four years experience in help desk and network administration. Familiarity and/or strong desire and ability to learn the following: Kaseya, Connectwise Azure,...Full timeRelocation package
HR Dallas, LLC
Irving, TX4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Lead. Be the first to apply!
Related searches
- helpdesk specialist Irving, TX
- IT service desk Irving, TX
- customer service front desk receptionist Irving, TX
- help desk Irving, TX
- helpdesk support technician Irving, TX
- customer service desk Irving, TX
- service desk Irving, TX
- helpdesk manager Irving, TX
- helpdesk team lead Irving, TX
- help desk support Irving, TX