Customer Service Manager

Lead and influence the customer experience strategy across a growing organization Manage a customer service function with visibility across Sales, Operations, Purchasing, and Marketing Drive process improvements that directly impact customer satisfaction and business performance Play a key role in strengthening customer relationships and resolving complex issues Gain exposure to manufacturing operations and ERP-driven business processes Opportunity to mentor, develop, and lead a customer service team Partner with cross-functional leaders to improve efficiency and service delivery Competitive benefits package including health, dental, vision, PTO, 401(k), and company match Stable leadership position with direct impact on customer retention and company growth Salary: $75,000-$85,000 Location: Morgantown, WV Why This Opportunity Stands Out Lead and influence the customer experience strategy across a growing organization Manage a customer service function with visibility across Sales, Operations, Purchasing, and Marketing Drive process improvements that directly impact customer satisfaction and business performance Play a key role in strengthening customer relationships and resolving complex issues Gain exposure to manufacturing operations and ERP-driven business processes Opportunity to mentor, develop, and lead a customer service team Partner with cross-functional leaders to improve efficiency and service delivery Competitive benefits package including health, dental, vision, PTO, 401(k), and company match Stable leadership position with direct impact on customer retention and company growth Key Responsibilities For The Customer Service Manager Oversee daily customer service operations and team workflow Manage customer inquiries related to orders, pricing, invoices, billing, and account management Review and process customer orders while ensuring accurate account information Resolve escalated customer concerns and implement service improvements Collaborate with internal departments to address customer and operational challenges Track service metrics, generate reports, and establish customer service goals Qualifications For The Customer Service Manager High school diploma required; Bachelor's degree preferred 5+ years of customer service experience Prior customer service leadership or management experience preferred Experience with ERP systems in a manufacturing environment preferred Proficiency with Microsoft Office and Google Workspace applications #J-18808-Ljbffr