Remote Collections Representative (El Paso, 11/2 Start Date)

Remote Collections RepresentativeProgressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we've grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings, a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power, and Four.We are currently hiring Remote Collections Representatives to help grow our company and ensure our mission is achieved!This role is a work from home position and can be performed remotely within a 60-mile radius of El Paso, Texas.Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.WE ARE: A team of customer assistance experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do!YOU ARE: An excited professional that knows that working hard and having fun are two peas in the same pod! You are looking for an opportunity to join an organization that has an amazing corporate culture (seriously, it's incredible), competitive pay, an even MORE competitive monthly bonus, and the opportunity to make an impact.YOUR DAY-TO-DAY:Responsible for outbound and inbound calls, collecting on accounts that are past dueProvide top tier support and service to our customersTHE DETAILS:Start Date: Monday, November 2, 2026Virtual Training: 5 weeks, Full Time/mandatory, Monday-Friday, 8:30AM-5:00PM; 100% attendance requiredFull Time Shifts Available: Weekdays between 6:00AM-8:00PMSaturdays Required: 6:30AM-3:00PMSpecific evening hours and weekend hours earn more hourlyCompensation: $14.25/HR + BONUSVerified Spanish fluency will receive a 5% hourly pay increaseAfter submitting your application, you will need to complete a quick 10-minute Virtual Introduction to move your application forwardYOU'LL BRING:Customer Service and prior collections experience with impeccable interpersonal skillsExcellent verbal and written communication skillsComputer and typing literacy/proficiency, working with multiple software applications/screens simultaneouslyPhone experience in a customer service/call center environmentHigh school diploma or GED equivalent, must also be 18 years or olderAI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve.REQUIREMENTS FOR WORK FROM HOME:You must be located within a 60-mile radius of El Paso, TXYou must have a designated home-based workspace (one that is quiet and free from distractions)You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)WE OFFER:Competitive CompensationFull Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental LeaveCompany Matched 401kPaid Time Off + Paid Holidays + Paid Volunteer HoursEmployee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)Employee Stock Purchase ProgramTuition ReimbursementCharitable Gift MatchingJob required equipment and servicesProgressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.