Service Desk Administrator
The Intersect Group
Desktop Support Technician
Job Summary
The Desktop Support Technician is responsible for installing, configuring, maintaining, and troubleshooting hardware, software, and operating systems. This role provides hands-on technical support to employees, manages support requests, and assists with equipment deployment, asset management, and end-user technology needs.
Schedule: MondayFriday, 8:00 AM5:00 PM
Work Arrangement: Onsite
Responsibilities
- Configure and deploy hardware for new users and upgrade existing equipment as needed.
- Perform DUO administration, including assisting users with phone changes, device resets, and authentication issues.
- Image and configure laptops for new and existing employees.
- Provide encryption keys to users as required.
- Provide technical support and troubleshooting for hardware, software, and operating system issues.
- Install, configure, and maintain desktop software.
- Manage the Desktop Support incident queue in ServiceNow, completing or assigning tickets as appropriate.
- Maintain accurate ticket documentation, including periodic status updates and resolution details.
- Recommend equipment purchases and replacements based on business and user needs.
- Perform asset management activities and maintain accurate equipment records.
- Conduct inventory of computer equipment and supplies as required.
- Perform necessary Windows updates and system maintenance.
- Assist with other IT support responsibilities and projects as assigned.
Required Qualifications
- Associate degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
- At least 2 years of desktop or IT support experience.
- Hands-on experience troubleshooting hardware, software, and Windows operating systems.
- Experience with laptop imaging, hardware deployment, and software installation.
- Experience working with ticketing systems; ServiceNow experience preferred.
- Strong troubleshooting, problem-solving, and organizational skills.
- Ability to communicate effectively with technical and non-technical users.
- Ability to work independently while managing multiple support requests and priorities.
Preferred Qualifications
- CompTIA A+ certification.
- Experience administering DUO or other multi-factor authentication platforms.
- Experience with asset management and inventory tracking.
- Experience supporting encryption technologies and endpoint security.
- Experience in an enterprise desktop support environment.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 30 pounds.
- Must be able to push a cart containing computer equipment.
- Ability to perform hands-on equipment deployment and other onsite technical support activities.
Vacancy posted 5 days ago
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