Continuum of Care Case Manager

Job Description

Job Description

THE ORGANIZATIONThe Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client-centric."JOB PURPOSEThe Continuum of Care Case Manager at TJOP is responsible for providing comprehensive case management services to individuals and families experiencing homelessness. This role focuses on assisting clients in obtaining and maintaining stable housing by connecting them to appropriate resources, developing individualized housing plans, and offering continuous support to promote long-term self-sufficiency. The Continuum of Care Case Manager will collaborate with community partners, landlords, and supportive service providers to ensure clients receive the necessary assistance to achieve housing stability. Through a client-centered approach, the CoC Rapid Re-Housing Case Manager will help mitigate barriers to permanent housing, promote financial independence, and empower individuals to rebuild their lives.ORGANIZATIONAL REQUIREMENTSAs a mission driven nonprofit organization, all employees are required to contribute to organization wide initiatives that support community impact. This includes participation in up to six Pop Up and Give community events annually. These occur outside of standard business hours and are scheduled on the third Saturday of the month.ESSENTIAL DUTIES AND RESPONSIBILITIESCase Management & Client ServicesManage a caseload of 20–25 clients, securing and maintaining housing while connecting clients to supportive services and resources for rapid stabilizationConduct comprehensive assessments to identify clients' service needs and barriers hindering sustainable self-relianceDevelop individualized action plans with clients that promote self-reliance, outlining achievable goals and strategies focused on housing, health, and other essential needsAdvocate on behalf of clients to secure necessary benefits, entitlements, and servicesAssist clients in identifying and accessing community resources and support servicesServe as a liaison between clients and landlords; support households in housing searches, co-identifying safe and affordable units, negotiating lease agreements and utility arrangementsEstablish and maintain an effective and timely referral networkWork closely with clients to motivate and reinforce independence, self-sufficiency, and self-esteem throughout their journeyProvide continuous case management by monitoring client progress, reassessing needs, and evaluating plan effectivenessProvide immediate support and intervention during client crises; develop safety plans and connect clients to emergency services when necessaryConduct monthly home visits and case reviews for all clients to assess progress and address emerging needsAssist clients in developing and maintaining budget plans to ensure stable self-reliance within six monthsProvide guidance on financial literacy, budgeting, saving, and debt managementCollaborate with the workforce case manager to increase household incomeConnect clients with nutrition education supportMediate issues that threaten client self- sustainabilityPrepare and submit monthly success stories to supervisor, marketing, and grants managerMaintain accurate and comprehensive case notes documenting client status, progress, assessments, service engagement, and relevant correspondenceRecord all services, referrals, recommendations, case notes, and program documentation into HMIS and Salesforce within 1 business day of client contactComplete necessary forms and reports following established proceduresPerforms other related duties consistent with the scope and purpose of the position. Community & Program CollaborationAttend trainings and meetings to stay current on social services in our communityMaintain up-to-date knowledge of local services, eligibility requirements, and application processesStay informed about cultural issues and best practices for working with diverse populationsProvide services sensitive to the cultural, social, and linguistic needs of clientsCase conference with internal and external case managers to ensure clients receive all possible servicesCase conference complex cases with supervisor and provide creative solutions to challengesMaintain accurate and up-to-date program spreadsheets and shared tracking tools to support data integrity and program reporting.Any other duties as assignedREQUIRED SKILLS AND ABILITIESMission Alignment: Strong connection to the values and work of The Just One ProjectCommitment to understanding and addressing client needs through a client-centered approachAbility to foster trust and rapport with clients while empowering them toward self-relianceSkilled at identifying challenges and developing creative solutions to overcome barriersProficiency in mediating conflicts to achieve positive outcomesAbility to build and maintain productive relationships with community partnersHighly organized with ability to manage multiple priorities, maintain accurate records, and meet deadlinesEffectively facilitates conversations, educates clients on resources, and promotes self-reliance through budgeting, financial planning, and other life skillsActively seeks ways to enhance service delivery and client outcomesProficiency in client management and HMIS tracking systems for case notes, referral tracking, and program complianceExperience with data entry and tracking metricsExpertise in reevaluating service plans and adapting strategies to improve outcomesProficiency in mediation techniques for resolving disputes and conflictsUnderstanding of community resources to address barriers and provide appropriate referralsAbility to use budgeting tools to guide clients in financial planning and life skills developmentEDUCATION AND EXPERIENCEMinimum QualificationsBachelor 's degree in Social Work, Human Services, or a related field3+ years of nonprofit experience3+ years of experience in housing case management, specifically in a Rapid Re-Housing or comparable homeless services programExperience working directly with diverse populations, including vulnerable or at-risk individualsRelevant certifications in case management and conflict resolutionFamiliarity with housing services, wrap-around programs, and self-sufficiency initiativesProven track record of managing a caseload and delivering measurable outcomes in client stability and self-relianceMust obtain and maintain a valid Nevada Food Handlers Card within thirty (30) days of hirePreferred QualificationsFamiliarity with SNAP program procedures and requirementsFluency in both English and Spanish WORK SCHEDULE AND CLASSIFICATIONThis position is scheduled to work approximately 40 hours per weekEvening, weekend, event-based, or on-call work may be required depending on operational needsThis position is classified as Non-Exempt under the Fair Labor Standards ActTRAVEL REQUIREMENTSThis position requires regular travel to perform essential job duties, including monthly home visits to clients at their place of residence. The CoC Rapid Re-Housing Case Manager must possess a valid, unrestricted driver's license, maintain reliable personal transportation, and meet the organization's insurability requirements. Inability to travel to client locations is disqualifying for this role.WORK ENVIRONMENT AND PHYSICAL DEMANDSAbility to sit, use hands, talk, and hear for extended periods.Frequent standing, walking, reaching, lifting, and carrying (up to 50 lbs).Exposure to varying indoor and outdoor environments.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.EQUAL OPPORTUNITY EMPLOYERThe Just One Project is an Equal Opportunity Employer. We value a diverse workplace and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status, in accordance with applicable laws.DON'T MEET EVERY REQUIREMENT? LET US DECIDE!Research shows that individuals from underrepresented groups often choose not to apply for jobs unless they meet every listed qualification - even though they are frequently well- qualified.Employment is contingent upon successful completion of a criminal background check, drug screening, motor vehicle report, employment verification, and reference checks, as permitted by law.