Hospitality

Hospitality Internship - Ballparks of America/Sho-Me BPA SFM, LLC LOCATION: Branson West, MO

DEPARTMENT: GUEST SERVICES

REPORTS TO: GUEST SERVICES MANAGER

STATUS: INTERNSHIP (NON-EXEMPT)

ABOUT THE COMPANY:

Ballparks of America and Sho-Me Baseball delivers the ultimate tournament experience for players, families, and coaches for Branson West, MO. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Ballparks of America and Sho-Me are managed facilities by Sports Facilities Management, LLC, a Sports Facilities Companies company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. INTERNSHIP OVERVIEW: The Hospitality Internship is perfect for someone with the passion to run a business. This internship will encompass the growth and knowledge of leadership, management, customer services skills, and brand representation. PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Provide excellent customer service to coaches, teams and families with questions regarding hospitality and concierge services Understand and organize offerings, create swag bags and review team information to ensure a smooth check in process Greet guests with professionalism during their check in process Diffuse and assist in resolving any guest relations issues that arise Utilize excellent telephone etiquette and customer service skills to promote, inform, and sell offerings to coaches, teams and families Other projects as assigned MINIMUM REQUIREMENTS: Current student or recently graduated in the last year studying hospitality management Excellent oral and written communication skills Strong desire to learn Ability to work in a team environment, as well as, independently Demonstrate success with multi-tasking and organizing multiple priorities Self-motivated and has initiative to complete tasks in a timely fashion Available 40 hours per week, including nights, weekends, and game days WORKING CONDITIONS AND PHYSICAL DEMANDS: Must be able to lift and/or move up to 15 pounds infrequently May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend into awkward positions while performing job functions Will be required to sit for extended periods of time operating a computer Workplace environment has intermittent noise, generally moderate in nature, but can be loud at times especially during competitions and events Exposure to heat, cold and other elements The Sports Facilities Companies