Quality Control Supervisor

Job Description

Job Description

We are seeking an experienced Quality Assurance Supervisor to lead quality operations within a product refurbishment and repair environment. This role is responsible for overseeing inspection processes, managing quality teams, driving continuous improvement initiatives, and ensuring products meet established quality standards and customer expectations.

The ideal candidate will possess strong quality management experience, expertise in process auditing, root cause analysis, corrective action implementation, and quality system development. This position requires close collaboration with internal teams, third-party service providers, and customers to maintain and improve product quality performance.

Key Responsibilities

Quality Operations Management

• Lead and oversee quality assurance activities across refurbishment, repair, inspection, and testing operations.
• Establish, maintain, and improve quality processes, procedures, and inspection standards.
• Develop and implement inbound, in-process, and outbound quality inspection programs.
• Monitor quality KPIs and drive corrective actions to improve overall product quality.
• Coordinate quality reviews and performance assessments with internal and external stakeholders.

Vendor & Supplier Quality Management

• Partner with third-party repair and service providers to ensure compliance with quality standards and operational requirements.
• Conduct vendor performance reviews and quality audits.
• Identify root causes of quality issues and implement corrective and preventive actions.
• Monitor supplier quality performance and support continuous improvement initiatives.

Team Leadership

• Supervise and support quality inspectors and quality team members.
• Establish performance objectives and monitor team productivity.
• Assist with staffing, onboarding, training, and performance management activities.
• Promote a culture of quality, accountability, and continuous improvement.

Auditing & Compliance

• Conduct internal and external process audits to ensure compliance with quality standards and operational procedures.
• Support quality system audits and certification activities.
• Maintain documentation related to inspections, audits, corrective actions, and quality performance.
• Ensure process controls remain effective and properly documented.

Customer & Stakeholder Support

• Serve as a key point of contact for quality-related customer concerns and escalations.
• Coordinate investigations involving product returns, field failures, and customer-reported issues.
• Collaborate with engineering, operations, service providers, and business teams to resolve quality concerns.
• Provide technical quality reports and recommendations to leadership.

Reporting & Analysis

• Prepare and present weekly and monthly quality performance reports.
• Analyze quality metrics, trends, defects, and failure data.
• Develop dashboards, scorecards, charts, and executive-level reporting.
• Drive data-based decisions to improve quality performance and operational efficiency.

Required Qualifications

• Bachelor's degree in Engineering, Quality Management, Manufacturing, Industrial Technology, or a related field preferred.
• Minimum 4+ years of quality assurance, quality control, quality engineering, or quality operations experience.
• Experience leading quality programs within manufacturing, refurbishment, repair, electronics, or related environments.
• Strong knowledge of quality systems, auditing, and corrective action methodologies.
• Excellent communication, analytical, and problem-solving skills.
• Experience leading teams and managing multiple priorities.

Preferred Qualifications

• Experience supporting product refurbishment, repair, electronics, wireless devices, or consumer technology products.
• Experience supporting ISO-based quality systems and certification audits.
• Six Sigma, Lean, Quality Engineering, or related certifications.
• Experience managing supplier quality and third-party service providers.

Technical Skills

Required

• ANSI/ASQC Z1.4 Standards
• Statistical Process Control (SPC)
• Failure Mode and Effects Analysis (FMEA)
• Root Cause Analysis
• Corrective and Preventive Actions (CAPA)
• Process Auditing
• Quality Reporting & Analytics
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint

Preferred

• ISO 9000 / ISO Quality Systems
• Six Sigma Methodologies
• Quality Management Systems (QMS)
• Audit Management Tools

Key Competencies

• Leadership and Team Development
• Vendor Quality Management
• Process Improvement
• Quality Systems Management
• Customer Issue Resolution
• Data Analysis and Reporting
• Technical Documentation
• Continuous Improvement
• Cross-Functional Collaboration
• Attention to Detail

Additional Information

• Ability to travel domestically up to 20%.
• Ability to work in a dynamic operational environment supporting inspection, testing, repair, and quality activities.
• Ability to lift materials and equipment as required while following established safety procedures.

LanceSoft is a global workforce solutions and IT services firm founded in 2000, specializing in temporary/permanent staffing, IT services, and outsourcing (RPO) for sectors like healthcare and IT. Headquartered in Herndon, Virginia, with a significant presence in India, the certified minority/woman-owned company employs over 5,700 professionals

Company Description

LanceSoft is a global workforce solutions and IT services firm founded in 2000, specializing in temporary/permanent staffing, IT services, and outsourcing (RPO) for sectors like healthcare and IT. Headquartered in Herndon, Virginia, with a significant presence in India, the certified minority/woman-owned company employs over 5,700 professionals