Technology Services Manager

Thank you for your interest in a career at Regions. At Regions we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results dedicated to quality strength and integrity and possess the drive to succeed then we are your employer of choice.

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Job Description:

At Regions the Technology Services Manager manages the day-to-day operations of a Technology Services team for help desk services desktop services or telecommunication services.

Primary Responsibilities

• Manages a team of associates providing support in one or more areas within technology services
• Directs establishes plans and implements the policies processes and procedures for team
• Oversees the coordination between various technology departments to facilitate quick resolutions for requests
• Facilitates problem resolution and ensures little or no impact occurs and minimizes impact
• Monitors issues and keeps leadership updated
• Manages the design deployment maintenance support and upgrade of technology consisting of servers workstation hardware software operating systems distributed printers and telecommunications
• Provides strategies that focus on business initiatives and increasing overall customer satisfaction
• Participates in continuous improvement projects on occasions
• Partners across Technology Operations Digital and Data (TODD) to ensure controls are designed implemented and monitored to strengthen risk management compliance and cyber security effectively mitigating risk to levels within the companys risk appetite
• Ensures disciplined change management by evaluating risk and control impacts when designing or implementing changes to processes systems products and/or services

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position is incentive eligible.

Requirements

• Bachelors degree in Computer Science or a related field and eight (8) years ofrelated experience
• Or High School Diploma or GED and twelve (12) years of experience

Certifications/Licensures

For positions on the desktop service team:

• A Certification

For positions on the help desk service team:

• Certified Help Desk Professional (CHDP)

Preferences

• One (1) year of leadership or supervisory experience
• Relevantcertifications (i.e. HP Lexmark Cisco etc.)

Skills and Competencies

• Ability to enhance the technical expertise of team via coaching and development
• Ability to learn additional systems as needed
• Ability to manage and lead a team
• Excellent analytical skills detail oriented and customer service skills
• Excellent interpersonal skills and ability to interact with all levels of management and associates
• Excellent organizational and time management skills
• Familiar with a variety of the technology concepts practices and procedures
• Proficiency in Microsoft Office (Excel Word PowerPoint Outlook etc.)
• Strong verbal and written communication skills
• Strong work ethic and self-motivation
• Understanding of and ability to interpret applicable rules regulations and industry guidance

Preferred Experience:

• 10 years of technology operations or field services leadership experience
• 5 years leading/managing geographically distributed teams
• Experience leading enterprise technology support organizations in a regulated environment
• Experience leveraging ServiceNow or similar enterprise service management platforms
• Experience leading workplace technology modernization and digital employee experience initiatives
• Proven leadership driving service excellence operational resiliency and continuous improvement

This position is intended to be onsite now or in the near future . Associates will have regular work hours including full days in the office three or more days a week. The manager will set the work schedule for this position including in-office expectations. Regions will not provide relocation assistance for this position and relocation would be at your expense. The locations available for this role are the following: Swansea Little Rock Indianapolis St. Louis Fort Worth Austin Dallas Murray Kentucky with a strong preference for Swansea Little Rock Indianapolis St. Louis.

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience skills knowledge contribution job location and most importantly performance in the job role. As these factors vary by individuals pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$109002.30 USD

Median:

$144750.00 USD

Incentive Pay Plans:

This role is eligible to participate in the annual discretionary incentive plan. Employees are eligible to receive a discretionary award based on individual business and/or company to participate in the Long Term Incentive Plan.

Benefits Information

Regions offers a benefits package that is flexible comprehensive and recognizes that one size does not fit all for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note benefits and plans may be changed amended or terminated with respect to all or any class of associate at any time. To learn more about Regions benefits please click or copy the link below to your browser.