Marketing Transformation Senior Associate Business Banking Marketing

Marketing Transformation Senior Associate

Chase Business Banking provides a comprehensive suite of banking and financial services tailored to small business owners. Our mission is to be the most recommended financial partner in our communities, supporting business owners as they start, run, and grow their businesses. The Business Banking Marketing Transformation team is dedicated to empowering marketers by optimizing technology, streamlining workflows, and fostering a culture of innovation and continuous learning. We drive strategic initiatives that leverage advanced solutions, including GenAI, to enhance productivity, efficiency, and campaign effectiveness.

Job Overview

As a Marketing Transformation Senior Associate within the Business Banking Marketing Transformation team, you will provide hands-on program management support for the development of a unified, agentic marketing platform (CSP.21) and lead key process improvement initiatives. We are seeking a candidate who is eager to drive innovation and efficiency within marketing operations and is comfortable with AI, actively using AI tools in their professional life.

Job Responsibilities

• CSP.21 Initiative:
  • Secure requirements and information from team members, consolidate inputs, and share with the central group to inform platform development.
  • Lead forums or cabinets to gather insights and feedback from across the team.
  • Apply understanding of marketing processes to simplify and automate the marketing campaign lifecycle, reducing manual tasks and data entry.
  • Support efforts to streamline campaign roles, approvals, and guardrails.
• Process Improvement:
  • Lead process improvement projects, such as developing a common taxonomy for campaign evidence storage.
  • Collaborate with the Marketing Administration & Controls team to drive marketing operations and innovation projects forward.
  • Proactively identify opportunities for process improvement and take ownership of driving these initiatives forward.
  • Partner with the team to submit, track, and prioritize technology requests to enhance tools leveraged by the team.
• Track and report on process improvement initiatives, providing regular updates on progress, outcomes, and impact.
• Create clear, effective presentations to support project communication and stakeholder engagement.

Required qualifications, capabilities, and skills

• Bachelor's degree in Communications, Marketing, Business, or related field.
• Minimum 3 years' experience in Marketing, project management, or a related discipline, preferably within Financial Services.
• Strong understanding of marketing processes and campaign management.
• Experience in program or project management, with a track record of delivering complex initiatives.
• Demonstrated experience using AI tools and technologies in professional and personal settings.
• Proven ability to manage multiple projects simultaneously and prioritize effectively.
• Strong written and verbal communication skills, with the ability to present information clearly to stakeholders.
• Proficiency in Microsoft Excel, PowerPoint, and Adobe.

Preferred qualifications, capabilities, and skills

• Experience with marketing technology platforms, especially within JPMorganChase.
• Background in process improvement and change management.
• Strong organizational and project management skills.
• Excellent interpersonal and influencing abilities.
• Demonstrated ownership and initiative in driving projects to completion.
• Detail-oriented and strategic thinker, with a focus on broader organizational impact.
• Enthusiastic adopter of AI, with a curious mindset for continuous learning and innovation.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction. Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.