Retail Processing Associate

Retail Processing Associate

Goodwill Industries of Mississippi, Inc.'s mission is to transform lives through lifelong learning. The expectation of this position is to achieve organizational, team and personal goals in alignment with our mission and services offered.

The Processing Associate primarily works in the backroom area of the store, supporting the retail functions by handling a variety of donated goods. The Processing Associate assists donors, providing exceptional customer service, with the loading and unloading of donated goods safely from their vehicles. Also, they accept, pre-sort, hang, barb, clean, price, and produce donated goods as directed by store management.

Primary Duties

• Provides professional and exceptional customer/donor service. Greets customers as they enter/exit the donation area in a friendly, positive manner. Responds positively to all customer inquiries, directing inquiries to management when needed.
• Knowledgeable of the donated goods that Goodwill can and cannot accept. Redirects issues regarding the acceptance of donations to members of management.
• Tags, marks, and/or codes items selected for sale according to designated price, type of merchandise, and processing guidelines. This includes, but not limited to, the correct operation and utilization of production processing system (PPS) equipment.
• Uses flat carts, pallet jacks and other equipment in a safe manner to avoid injury to themselves and others, as well as to limit damage to merchandise during the sorting and placement process.
• Responsible for cleaning and maintaining their work area to ensure the safety of Goodwill customers and employees.
• Adheres to safety policies regarding the handling of equipment and storage of merchandise within specified areas.
• Occasionally assists with the placement of donated goods, as needed, ensuring each item if placed in its appropriate location on the sales floor.
• Maintains a positive, team-oriented relationship with peers and supervisors.
• Maintains a safe, clean, and orderly work environment.
• Demonstrates a professional, presentable appearance, by adhering to Goodwill's uniform policy, including the visible presence of an issued nametag.
• Works as scheduled, being flexible when needed.
• Performs other duties as assigned.

Education

High school or GED preferred.

Skills

• Basic judgment skills to determine merchandise/donation value.
• Ability to communicate both orally and in writing.
• Basic math skills and understanding of cash control procedures.

Additional Requirements

• Supports the mission and vision of Goodwill Industries of Mississippi, Inc.
• Open availability.
• Ability to transfer to other working locations, as directed by management.
• Promotes and demonstrates ethical practices in all activities.
• Promotes a safe work environment and follows all CARF requirements.
• Ability to pass alcohol/drug screenings and criminal background check.

Physical Requirements

• Works in an environment with occasional high stress, with potentially short deadlines.
• Stands and walks for most of the workday, occasionally sits.
• Routinely bends, stoops, pulls, pushes, reaches, kneels, twists, turns throughout the day.
• Ability to lift up to 25 pounds in retail environment; 50 pounds in Donations/ADC/ Aftermarket environment, or the ability to do so safely.
• Minimal travel required. May travel to other locations to assist with sales duties or training.
• Some travel for meetings and/or trainings may be required.