Community Manager New Leesburg Pike, Sterling, Virginia

Location: 46565 Leesburg Pike, Sterling, VA 20170 Overview Avanath is proud to be named one of the top property management companies providing affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. Every day is an opportunity to make a difference in someone's life by fostering a community and providing excellence in customer service. The Role This role oversees the community in an efficient and profitable manner, fostering resident and associate satisfaction in alignment with company and community owner goals. The incumbent must possess a high degree of professionalism and positive engagement for residents and the workforce. Core Competencies An Aptitude for Connecting – Build community, go the extra mile to create a positive experience for all residents and staff. An Authentic Attitude – Demonstrate an open, professional attitude when resolving resident and staff concerns. An Approach that is positive and Professional – Engage in active listening, ensuring residents and staff feel seen, heard, and valued. Qualifications 5-7 years of experience in the property management industry. 2+ years of experience as a community or property manager. Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation. Proven effective and efficient leadership experience. Knowledge of LIHTC and Tax Credit qualifications required. Strong interpersonal, verbal, and written communication skills. Capacity to interact effectively with senior executives. Ability to work well under time and other constraints. Professional presentation and appearance. Familiarity with Microsoft Office (Word, Excel, PowerPoint), internet, and email. Key Accountabilities Resident Relations + Customer Service Ensure a positive experience for the entire resident life‑cycle from move‑in to move‑out. Implement a system for prompt complaint acknowledgment and resolution. Advocate for residents by communicating concerns to senior leadership. Serve as a resource center for residents on community‑living matters. Manage resident events and retention programs. Refer residents to appropriate services and agencies. Maintain secure, confidential resident files. Understand the community’s financial health by reviewing budget comparisons. Drive financial growth through marketing, leasing, and new revenue streams. Manage budgets, rent rolls, projections, and occupancy goals. Achieve 0% rent delinquency through system implementation. Prepare monthly reports and financials accurately and timely. Collaborate with the Regional Manager on the Property Annual Operating Budget. Prepare and submit subsidy vouchers when applicable. Oversee large capital projects and coordinate with multiple departments when applicable. Challenge team members to achieve higher levels of performance with clear goals. Coordinate on‑site operations: vendor relationships, contractor workmanship, rent collection, accounts payable, etc. Promote high‑performing team execution via regular feedback, training, and development. Help ensure active communication with residents, agencies, owners, and team members. Assess employee performance through feedback and the performance review process. Recognize high performers and manage underperformance with clear expectations. Respond to team member concerns, maintenance issues, resident problems, security breaches, and emergencies. Create and supervise personnel schedules for operational efficiency. Maintain the community’s curb appeal at all times. Adherence to Property Management Rules, Regulations, and Guidelines Conduct all business in accordance with company policies, Fair Housing, Americans with Disabilities Act, and all applicable laws. Meet compliance and eligibility requirements set by local, state, or federal agencies. Follow procedures outlined in employee and management handbooks. Respond to potential housing violations and liability concerns. Seek approval and guidance from the Regional Manager within specified parameters. Physical Demands & Working Conditions Essential staff, required to report to work and adhere to safety protocols. Frequent sitting and walking. Travel within region and to other business offices and events via airline, train, and automobile. Repetitive use of computer, keyboard, mouse, and phone. Reading, comprehending, writing, calculating, and verbal communication. Work in elevated sites or uneven ground. Occasional squatting, bending, twisting, pushing, and pulling. How Avanath Supports You Culture built on purpose and core values – Integrity, Caring, Continuous Improvement. Comprehensive benefits: health, dental & vision, 401(k), personal time off, paid holidays, and more. Growth based on achievement and promotion from within. Development opportunities: online training, classes, and one‑on‑one coaching. Diversity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is a valuable asset, and DEI is at the core of our operating and investment philosophy. We embrace and encourage diversity in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics. Compensation Range $65,000 – $71,400 USD #J-18808-Ljbffr