IT Operations Analyst

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

To help hard-working New Yorkers build better tomorrows

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futures

Overview: The purpose of IT Operations Analyst is to support the strategic, technology product roadmap through integration of the Core Banking platform and other ancillary systems. The IT Operations Analyst performs core system support functions, project manages implementations and executes maintenance of Core Banking system and all ancillary systems through software release management. Additional responsibilities include software/hardware support and maintaining documentation.

Responsibilities :

Specific duties include, but are not limited to, the following:

• Support the day-to-day functions of core banking processes and ancillary applications through core system configuration, production change request, and support of critical banking processes.
• Documents procedures and resource documentation, and records system changes for troubleshooting and auditing.
• Support the development of new products and/or processes on core banking system platforms by providing subject matter expertise on platform specifications and requirements.
• Analyze and deploy process automation with OpCon job scheduler.
• Core banking system release management, AIX patch management, service pack deployment, system backups, DR system recovery, VIOS updates, HMC updates, TLV updates and daily routine maintenance.
• Coordinate the testing and communications of system updates to core banking system, interfaces, and key ancillary systems
• Provides 1st and 2nd level technical support and responds to incidents as appropriate.

• Provide escalated level helpdesk support meeting KPI's for resolution by acquiring, evaluating, resolving, and communicating root cause for helpdesk intake.
• Maintain, communicate, and champion repeatable methodology including a set of standard principles and procedures for managing projects and change.
• Responsible for configurations, modifications, productionizing transmission of Secure FTP processing and all Windows operating system environments
• Perform network troubleshooting in a timely manner to isolate and diagnose common network problems.
• Monitor server performance and troubleshoot server issues
• Function as a liaison for MCU with technology vendors when troubleshooting system issues.
• Monitor all integrated core systems connections included but not limited to online banking, integrated voice response (IVR), and SymXchange connections.
• Monitor status of all automated jobs in OpCon and take appropriate action to resolve any errors that may occur.
• Support and enforce system security practices and compliance with data privacy and regulatory requirements.

• Ensure 24x7x365 availability for business applications through participation in the on-call rotation.
• Required to work in shifts as needed.

• Perform other related duties as requested and special projects as assigned.

Requirements :

• College Degree or Certificate in Computer Science or related technical field required.
• Minimum 3-5 years' experience as a Systems Analyst preferably in the financial industry.
• Working knowledge of AIX.

• Knowledge of JHA products or equivalent
• Experience with core banking processing platforms - Symitar is a MUST
• Experience administering and maintaining IBM P Series and VIOS

• Up to date experience with Windows, secure FTP processing and TCP/IP networking
• Strong knowledge of PCs.
• Excellent analytical, communication and interpersonal skills.

• 2+ years of experience in the financial services industry with a thorough knowledge of financial principles, front and back office processing and financial institution regulations.
• Experience with Opcon job scheduler
• Strong working knowledge of Microsoft Office Suite (including Excel, Access, PowerPoint, Project, SharePoint)
• Highly ethical.
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.

Why you'll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you'll bring the following

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity - We operate with the highest ethical standards and highest degree of honesty.

Belonging - We cultivate a culture of inclusion and teamwork.

Ownership - We take personal responsibility and hold ourselves accountable for the results.

Why You'll Love Working Here:

The pay range for this position is between $66,300-100,800 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually.

Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.