Routing Dispatcher
Part-time
zTrip KCT
:
Routing Dispatcher - Join the Transportation Revolution with zTrip!
zTrip is transforming the transportation industry - and we want you to be part of it. We're looking for a reliable and experienced Routing Dispatcher to join our team and help keep our operations running smoothly and efficiently.
What We Offer as a Routing Dispatcher:
- Health, Dental, Vision, and Life Insurance
- Paid Time Off & Holiday Pay
- 401(k) with Company Match
- Flexible Schedules (Part-Time & Full-Time Options)
- On-the-Job Training and Career Development Opportunities
Available Shifts:
- Part-Time (16 hrs/week) - 8-hour shifts on Saturday and Sunday
- Full-Time (32 hrs/week) - 6-hour shifts, 5 days/week (days may vary)
- Full-Time (40 hrs/week) - 8-hour shifts, 5 days/week (days may vary)
- Our dispatch center operates 24/7/365. Scheduling is based on business needs.
Key Responsibilities of a Routing Dispatcher:
- Dispatch and schedule transportation services for zTrip programs and clients
- Serve as routing specialist for on-demand service
- Monitor trips and routes, making real-time adjustments to ensure on-time performance
- Confirm driver availability and coordinate with clients and internal teams
- Respond to transportation incidents and update schedules accordingly
- Answer incoming communications (calls, texts, emails, chat groups, radio) promptly and professionally
- Handle passenger and client inquiries with courtesy and professionalism
- Maintain accurate logs and service records
- Collaborate with Road Supervisors and department managers
- Perform other duties as needed
Qualifications of a Routing Dispatcher:
- High school diploma or equivalent
- Minimum 2 years of experience in a dispatch or call center environment
- Strong multitasking and decision-making skills
- Proficient with Microsoft Office (especially Excel), scheduling and CRM tools
- Familiarity with call center software, map/navigation tools, and internet browsers
- Excellent customer service skills
- Previous experience in roles such as dispatcher, customer service rep, rental clerk, or similar is a plus
- Willingness to learn through hands-on training and team collaboration
Ready to Make a Move?
If you're ready to bring your dispatch experience to a company that values innovation, reliability, and teamwork apply now to join the zTrip team as a Routing Dispatcher !
Vacancy posted 4 days ago
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