Director of Operations

At MIND 24-7, we are fundamentally changing the landscape of mental health care by creating a "front door" that is always open, always welcoming, and always ready to help . Our mission is to provide accessible, compassionate care for everyone—no matter the time of day or the challenges they face . Through our Express Care, Crisis Care, and Outpatient Progressions programs, we meet people where they are, delivering immediate and inclusive support that lifts up individuals and families . We believe that every team member, whether providing direct care or supporting behind the scenes, is essential to making this mission real every single day . Director of Operations MIND 24-7 is transforming behavioral health care by providing immediate, accessible crisis care in a 24/7 clinical environment. As the Director of Operations, you will provide operational leadership and oversight for two MIND 24-7 crisis clinics, ensuring our teams have the people, processes, and resources needed to deliver safe, efficient, and patient-centered care. This is a high-impact leadership role for an experienced healthcare operations leader who thrives in a fast-paced behavioral health environment, develops strong leaders, uses data to drive decisions, and knows how to turn operational challenges into opportunities for improvement. Why Choose MIND 24-7? Make an Impact – Help expand access to immediate behavioral healthcare. Lead at Scale – Oversee operations across two crisis clinic locations. Develop Leaders – Coach and develop high-performing clinic leadership teams. Drive Improvement – Use data and performance metrics to improve operations, quality, and patient outcomes. Your Role & Impact Lead operations for two crisis clinics, ensuring consistent execution of organizational standards and policies. Coach and develop clinic leaders, driving accountability for operational, workforce, quality, and patient care outcomes. Oversee staffing and workforce effectiveness, including scheduling, productivity, and coverage. Monitor patient flow, throughput, and capacity to improve efficiency, access, and patient experience. Manage operational and financial performance, including volume, labor utilization, productivity, budgets, and key performance metrics. Partner with clinical, medical, nursing, and administrative leaders to support coordinated, high-quality care. Ensure regulatory readiness, patient safety, and quality standards across clinic operations. Use data to identify opportunities and implement solutions that improve workflows, resources, and overall clinic performance. Lead during significant operational, staffing, safety, or facility events, ensuring effective communication and resolution. What We're Looking For Bachelor's degree in Healthcare Administration, Business Administration, Behavioral Health, Management, or a related field. 5+ years of progressive healthcare leadership experience. 3+ years of behavioral health, psychiatric, crisis stabilization, or acute healthcare operations experience. Experience leading managers and multidisciplinary teams. Experience managing budgets, labor utilization, productivity, and operational performance metrics. Strong data-driven decision-making and problem-solving skills. Level 1 Fingerprint Clearance Card or ability to obtain upon hire. Current CPR certification and CPI/equivalent training or ability to obtain. Valid driver's license with the ability to travel between MIND 24-7 locations. Ready to Lead the Future of Behavioral Healthcare? If you're an experienced healthcare operations leader who thrives in a fast-paced environment, develops strong teams, and is passionate about improving access to behavioral healthcare, we'd love to hear from you. To support you in this essential work, we offer a benefits package grounded in e mpathy , including medical, dental, vision, life, and disability insurance . We provide a 401(k) plan with company contributions and accrued paid time off to ensure you have the space to rest and recharge . As an equal opportunity employer, we believe that diversity makes us stronger and we are committed to creating a culture where you can be your authentic self and truly belong . Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in MIND 24-7’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause)Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. #J-18808-Ljbffr