Front Desk/General Clerk

Seeking a candidate to provide resource management and administrative services to support Agency mission objectives. USDA business site located in Minneapolis is looking to acquire a full-time general clerk for front desk services. Responsibilities Screen visitors and guests by viewing USDA badge identification before granting office access, or by reviewing government furnished lists of expected guests if USDA badge access is unavailable. Welcome guests and visitors as they enter the office, providing a friendly and professional impression and clear verbal communication. Direct guests and visitors to sign in and sign out to maintain building onsite accountability; issue and track visitor passes. Issue and track elevator cards. Assign lockers to staff or replace locker batteries as necessary; reset locker codes as necessary. Direct screened guests to the appropriate department, conference, and meeting room. Retrieve packages and boxes left outside of the front office doors; sign for packages if mailroom staff are unavailable. Route calls or onsite personnel to appropriate USDA personnel member. Use a government laptop in accordance with federal information technology rules for official government work, including reviewing and responding to email inquiries. Lift packages weighing 25 lbs or less. Provide excellent customer service with a friendly demeanor and positive experience for visitors. Present a professional demeanor, appearance and manner. Keep the front desk neat and organized, aiding in creating a warm environment. Update all Minneapolis email addresses and phone number listing as necessary. Ensure emergency binders are updated quarterly. Coordinate meeting room reservations and room configurations as needed. Restock the mailroom supplies monthly, restock wipes in open office areas as needed. Provide a requested supply list to the BOD quarterly to replenish supply cabinet. Monitor the Minneapolis Facilities email box and route to the appropriate BOD member to address the email. Answer the front desk phone and route to the appropriate USDA point of contact. Initiate the Informa Cast announcement system in case of an emergency. Replace presidential portraits at the front desk as needed. Forward building wide email events to the Minneapolis email group as needed. Update digital signage displays as needed. Qualifications High School Diploma Ability to follow specific, detailed instructions. Skill in the use of office equipment (phone, computer, etc.). Physical ability to lift packages that weigh 25 lbs or less. Ability to communicate verbally and in writing. Benefits Medical, dental, vision coverage Long Term Disability, Life Insurance, Short Term Disability Paid time off and paid holidays Flexible Spending Account and Health Savings Account Health advocates and employee assistance program Tuition assistance program 401(k) plan Fun and enthusiastic work environment promoting work/life balance #J-18808-Ljbffr